RolewillbebasedatCamberwellFoyer-90DenmarkHill,LondonSE58RX
HousingAdvisorTopreventhomelessnessinaccordancewiththeprovisionsoftheHomelessnessReductionAct,associatedCodeofGuidance,caselawandbestpractice.
HousingAdvisorToundertakeahousingneedsassessmentsforpeopleseekinghousingassistanceandcreatehousingplanstailoredtotheindividualsneedsandcircumstances.
HousingAdvisorTomanageacomplexanddemandingcaseloadinabusyandoftenchallengingenvironmentandpreventorrelievehomelessnessthroughtheprovisionofadvice,advocacy,negotiationandmediation.
Toensurethatallhousingoptionshavebeenthoroughlyexploredtoensurebesteffortstopreventhomelessness.
HousingAdvisorToundertaketheassessmentandinvestigationofhomelessapplicationsunderPartVIIoftheHousingAct1996whereprevention/reliefisnotpossible,andinformclientsoftheirassessmentoutcome.
KeyAreasofResponsibility
Toprovideafrontofhouseserviceforcustomersseekinghousingadviceandassistance,ensuringthatbothpriorityandnonprioritycustomersaredirectedtotheappropriatepartoftheservice.
Provideanadviceandmediationserviceforhouseholdswholivewithfamiliesoffriendsandhavebeenaskedtoleave,conductinghomevisitsifrequiredinordertohelpthemtoremainintheircurrentaccommodationandtoavoidthemhavingtomoveintotemporaryaccommodation
Todeliveracustomer-facingserviceviadropinandappointmentsandworkoccasionaleveningmeetingswhererequiredtoaccommodatethedemandandflowofcustomers.
Todeliveracustomer-facingserviceviaatelephoneadvice-lineprovidingafullcaseworkserviceforcallers,asrequired.
Assessthetemporaryaccommodationneedsofcustomersasrequiredandfollowestablishedplacementandsign-upprocessesinordertoprovideaseamlessservice
Manageacaseloadofpriorityandnon-priorityneedcustomersinhousingneedandmaintainaccurateanddetailedcaseworkrecordsidentifyingprioritiesandmeetingindividualandserviceperformancetargets.
Manageconflictingprioritiesbetweencasework,facetofaceinterviewsandoperateaneffectivetelephoneservicetoensureallcustomerscanspeaktohousingadvisersonthedayofenquiry
Tousearangeofhousingoptionstoprovidealternativestotemporaryaccommodation,assessingthesuitabilityofprivaterentingasanoption,workingcloselywiththeLettingsservice.
Toprovideprivatesectoradviceandcaseworktopreventthelossofprivaterentedandowner-occupiedaccommodationandtoensurethataccommodationisaffordableandinafitstateofrepair.
Togather,recordandverifyinformationinrelationtohousingandhomelessapplicationsandassistthosecustomersorwhoneedsupporttobidforpermanentcouncilorregisteredproviderproperties.
Toprovideadviceandsupporttotenantsaffectedbywelfarereform.Thepostholderwillactivelyengageprivatetenantsandotherresidentsaffectedbybenefitchangesandpreventhomelessnessbynegotiatingwithlandlords,increasingincomes,helpingtenantstomovetomoreaffordableaccommodationorsupportingthemintoworkandengagingwithothersupportservices.
Torespondeffectivelytopreventhomelessnessthroughadvice,negotiation,mediationorconciliation,orbysecuringimmediateaccesstoalternativeaccommodationandgenerallypromotingahousingoptionsapproachtoservicedeliverytoafullrangeofcustomers,includingpeoplewhoarechallenginganddemanding
Toassessthehousing-relatedsupportneedsofsinglepeopleandarrangeaccesstoappropriatehousingrelatedsupportservices(Pathwaysservices)viaagreedreferralprocedures.
Toassistcustomerslivinginsupportedhousingtomovetosuitableandappropriateaccommodationwhentheyarereadytomoveintogeneralneedsaccommodation.
ToassessclientsunderPartVIIoftheHousingAct1996andrecommendoutcomeforapprovalbytheHomelessAssessmentManager
Tomaintainanddevelopanexcellentknowledgeofhousingoptions,homelessnesslawandpracticeandrelatedfieldsincludinghousingbenefitandwelfarerights
GenericResponsibilities
Beachampionforexcellentcustomerservicedeliveryandcustomercareandcontributetothedevelopmentanddeliveryofanintegratedservice.
Beselfservingwithrespecttoadministration,caserecordkeepingandotherrelateddutiesandutiliseITsystemstoupdateandrecordinformationrequiredaccordingtoguidanceandestablishedprocedures.
Participateinappraisals,onetoones,objectivesettings,personaldevelopmentplansandworkinggroupmeetingsandtakeafullandactiveroleinservicedevelopment,includingservicereviews.
TocarryoutthedutiesofthepostinaccordancewiththeDataProtectionAct,theHealth&SafetyatWorkActandotherrelevantlegislation,aswellasCouncilpolicies,procedures,StandingOrdersandFinancialRegulations.
TocarryoutthedutiesofthispostwithdueregardtotheCouncilsEqualOpportunitiesPolicyandtoactivelypromoteandupholdtheCouncilsFRESHvalues.
Takeresponsibility,appropriatetothepost,forensuringcompliancewithcouncilpoliciesandproceduresaimedatpromotingandsafeguardingthewelfareofvulnerablechildrenandadults.
Takeresponsibility,appropriatetothepostforpromotingdiversityincludingtacklingracismandgoodrace,ethnic&communityrelations.
Toundertakeanyotherdutiesappropriatetothegrade,thatmayberequired.Thesemaybevariedfromtimetotimetomeettheneedsoftheservice.
TPBN1_UKTJ
Housing Advisor in Ruislip employer: Rated Traders Ltd
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and development. Our company offers comprehensive training, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and professional growth.
