At a Glance
- Tasks: Manage Council Tax accounts, assess discounts, and ensure accurate record-keeping.
- Company: Local authority focused on community support and service excellence.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on accuracy and efficiency.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in local authority revenues and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Role Purpose , determiningliability, assessingdiscountsandexemptions, andmaintainingaccuraterecordsinaccordancewithlegislation, councilpoliciesandservicestandards.
Thisroleissuitableforanexperiencedlocalauthorityrevenuesprofessionalwhocanquicklybecomeoperationalandmanageahigh-volumecaseloadwithminimalsupervision.
Key Responsibilities Council Tax Administration Revenues Officer Processchangesofoccupancy, ownershipandliability.
Create, amendandclose Council Taxaccounts.
Assessandprocessdiscounts, exemptions, disregardsandreductions.
Issuerevisedbills, noticesandstatutorycorrespondence.
Maintainaccurateaccountrecordsandensuredataintegrity.
Verifyinformationreceivedfromresidents, landlords, managingagentsandinternaldepartments.
Account Maintenance Revenues Officer Investigateandprocesschangesaffecting Council Taxliability.
Reviewandupdatecustomerrecordsusinginformationreceivedfromvarioussources.
Identifydiscrepanciesandtakeappropriateactiontoensureaccountaccuracy.
Maintaincompliancewithrelevantlegislationandcouncilprocedures.
Handlewrittenenquiriesreceivedbyemail, onlineformsandcorrespondence.
Investigateandresolveaccountquerieswithinagreedservicestandards.
Draftclear, accurateandprofessionalwrittenresponses.
Dealwithcomplexcaseworkrequiringinterpretationoflegislationandcouncilpolicy.
Recoveryand Collection Support Revenues Officer Undertakeaccountreviewsandprocessrecovery-relatedtransactions.
Prepareaccountsforrecoveryactioninaccordancewithcouncilprocedures.
Processaccountamendmentsarisingfromrecoveryactivities.
Supporttheefficientcollectionof Council Taxthroughpromptandaccurateprocessing.
Performanceand Quality Revenues Officer Achieveindividualproductivityandaccuracytargets.
Ensureallworkiscompletedwithinagreedtimescales.
Adheretoserviceprocedures, legislationandqualitystandards.
Identifyopportunitiesforserviceimprovementandprocessefficiencies.
Assistwithqualitycheckingandauditrequirementswhererequired.
Essential Requirements Revenues Officer Recentexperienceworkingwithina Local Authority Council Taxservice.
Provenexperienceprocessing Council Taxaccounts.
Goodworkingknowledgeof Council Taxlegislation.
Experienceassessingdiscounts, exemptionsandliabilitymatters.
Experienceusing NECRevenues(Northgate)orasimilarrevenuessystem.
Abilitytomanageabusycaseloadandworktodeadlines.
Excellentwrittencommunicationskills.
Strongattentiontodetailandaccuracy.
Abilitytoanalyseinformationandmakesounddecisionsbasedonlegislationandpolicy.
Competentuserof Microsoft Officeapplications.
TPBN1_UKTJ
Revenues Officer employer: Rated Traders Ltd
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and development. Our company offers comprehensive training, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and professional growth.
