Recycling Administrator

We are seeking motivated and passionate Recycling Officers, ready to hit the ground running, to join our Food Waste Collection Project. This is a unique opportunity to play a key role in delivering a high-profile, time-critical service that must be successfully implemented by the end of 2026, with the potential to lead to a permanent position.

As a Recycling Officer, you will be the public face of the service, working directly with residents to support the rollout and drive participation. We are looking for self-starters who are proactive, highly motivated, and results-focused, with strong interpersonal and customer service skills and a passion for environmental issues and behaviour change. While the role is primarily field-based, there is a small office-based element, including use of Word, Excel, and PowerPoint, alongside general project support. This is an exciting opportunity to make a tangible difference in the community while contributing to a major environmental initiative.

Key accountabilities and key measures:

• Customer service delivery to engage with residents and partners. Dealing with Street Scene and Waste issues, consultations, problem solving and identifying any areas which can be developed into a project. (30%)
• Attending schools, promoting the importance of litter collections and environmental initiatives, educating students on all areas, developing environmental projects to enhance the communities and allowing children to take ownership. (20%)
• Liaising with a variety of groups planning events large and small ensuring timescales and Health and Safety requirements are met. (20%)
• Responsible for undertaking enforcement action in collaboration with other enforcement services. (15%)
• Ensuring all PCC Health and Safety standards are adhered to at all times. (5%)
• Overseeing staff and volunteers at events and projects, preparing risk assessments and being responsible for their wellbeing and the safety of the general public at events. (10%)

Role measures:

• Voluntary groups add value to core PCC operational standards and functions.
• Customer engagement evidences satisfaction with service and decrease in complaints received.
• Reduction in incidents of Health and Safety.
• Budgets are monitored to ensure fully utilised to optimise spend.
• Consultations feedback from stakeholders which ensures an effective and efficient service.

Key activities:

• To act as lead officer with community engagement for streetscene and waste services. (25%)
• Act as point of contact for the co-ordination of service requests; actions arising from meetings and events such as ward walkabouts and community meetings. (10%)
• Organise events and meetings and ensure they are resourced appropriately, as directed by the manager. (10%)
• Liaise with a large variety of groups and external partners on a range of issues responding independently to provide innovative and collaborative solutions to enhance the service area. (10%)
• Responsible for education projects to provide motivation, raise awareness and engage with children and young people to help them to make a contribution to their environment. (10%)
• Liaising with Councillors, community groups and partners to develop cross-cutting projects/initiatives and inventive concepts to enhance the customer experience. (5%)
• Responsible for making daily site visits to ensure that standards of work are maintained as specified. (5%)
• Assisting the operational staff when required to move equipment. (5%)
• To deal with specific management and technical problems including assisting in the maintenance of computer-based inventories, records, plans and drawings and notify contractors of changes and variations. (5%)
• To have direct responsibility for supervision and allocation of work for volunteers during the projects and associated work ensuring that PCC Health & Safety guidelines are adhered to at all times. (5%)
• To ensure that project bid budget plans up to the value of £75k are accurately written and monitored. (5%)
• To deal with customer complaints in line with Council policy and procedures ensuring excellent customer care standards are maintained, and undertaking regular research with other organisations to ensure the service is complying with best practice. (5%)
• Ensure customer standards are adhered to at all times.
• Carry out other duties appropriate to the grade of the post.

Essential qualifications/knowledge:

• 2 GCSE Grade A*-C (9-4) in Maths and English or equivalent.
• Full driving licence.
• Knowledge of budgets and compiling information to support budgetary reports.
• Knowledge of quoting for works to be undertaken.
• Knowledge in the use of Microsoft packages.
• Understanding of the work undertaken by Street Scene & Waste Services.
• Working knowledge of Health & Safety to include completing risk assessments.

Desirable qualifications/knowledge:

• Police and Criminal Evidence Act (PACE) Training.

Essential experience:

• Proven experience in planning, organising and problem solving.
• Considerable experience of dealing with the public, community groups and volunteers.
• Proven experience of delivering excellent customer care standards to ensure our customers are given a voice; ability to defuse a contentious situation allowing for a successful outcome for all parties concerned.
• Experience of working in an office.
• Limited experience in a supervisory role.
• Experience in Health & Safety Regulations and undertaking risk assessments.