At a Glance
- Tasks: Audit and improve practices in children's services to ensure high-quality outcomes.
- Company: Join a dedicated team focused on making a difference for children and young people.
- Benefits: Competitive salary, professional development, and opportunities for impactful work.
- Other info: Dynamic role with opportunities for training and collaboration across agencies.
- Why this job: Be a leader in quality assurance and help shape the future of children's services.
- Qualifications: Social work qualification and experience in quality assurance required.
The predicted salary is between 37035 - 45265 £ per year.
Enhanced DBS required. Candidates have to be social work qualified and registered with SWE.
Main Purpose of the job:
- To audit practice across the Children and Young Peoples Service to assist with inspection readiness for Family Help and Care, SEND and/or Youth Justice.
- To provide leadership within the Children & Young Peoples Division and contribute to the development of corporate priorities.
- To ensure that these are translated into clear service objectives and expectations as part of the Quality Assurance Framework implementation.
- To lead on practice improvement and promoting the continuous learning and development of practice and systems within the service.
- To model and support others to deliver reflective practice that meets local standards and is congruent with Lewisham vision and values, promoting relationships and engagement with children, young people and families.
- To deliver a project or projects assigned to an agreed direction, timescale and budget in support of the CYP strategies and priorities.
- The Quality Assurance Auditor, working to the Quality Assurance Manager, will jointly lead on the delivery of quality assurance, including case audits of children who are supported by teams and services in CYP.
- The QA Auditor will help to ensure that the directorate maintains high service standards and development to promote good outcomes for vulnerable children.
The main purpose of the post is to jointly develop and deliver the directorates Quality Assurance Framework across Childrens Services, including:
- Leading individual and team activity on a variety of audits and deep dives.
- Ensuring directorate standards are appropriate, clear and communicated.
- Leading on agreed directorate developments in response to national and local initiatives.
- Acting as directorate lead for the rollout of learning from different forms of learning reviews.
- Leading on the development, promotion and communication of procedures, protocols and guidance for the directorate.
Summary of Responsibilities and Personal Duties:
- To undertake and co-ordinate a variety of single and multi-agency audits.
- To organise, co-ordinate and provide analysis of the monthly Departmental audit programme.
- To provide oversight, commentary, analysis and corrective activity of delivery of the Quality Assurance Strategy.
- To contribute to the development of close collaboration between respective colleagues to develop consistency of practice and management.
- To be responsible for monitoring and improving quality of service across Childrens Services by developing and using systems and tools for auditing user satisfaction and engagement.
- From time to time, to deliver training to staff from within and external to the Council.
- To lead on service reviews/initiatives, including analysis, planning, implementation, review and evaluation.
- To ensure timely, clearly written reports are produced and communicated effectively to agreed stakeholders, including regular presentation to management forums including the Directorate Management Team.
- To support the directorate during an inspection period in auditing cases identified by inspectors.
- To develop familiarity with the use of the Councils ICT systems, and enter, manipulate and analyse data.
- To effectively analyse the service performance.
- To be responsible for meeting performance indicators and targets relevant to the job role.
Technical Knowledge and Qualification:
- Knowledge of the Children Act, current legislation, regulations, guidance and standards.
- S1 DipSW or equivalent recognised social work qualification.
- S2 Post qualifying qualification or demonstrable evidence of continuous professional learning.
- S3 Knowledge of methods to help others learn and to improve practice at an individual and service level.
Experience:
- Substantial experience of effectively practising and managing in professional childrens social work services for a diverse community.
- Delivering training/workshops.
- Presenting complex information to a variety of stakeholders and providing guidance to professionals.
- Working collaboratively with other services and agencies to achieve positive outcomes for children and young people.
- Experience of quality assurance activities.
Quality Assurance Auditor employer: Rated Traders Ltd
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and development. Our company offers comprehensive training, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and professional growth.
We think you need these skills to ace Quality Assurance Auditor
Quality Assurance
Audit Coordination
Data Analysis
Report Writing
Training Delivery
Stakeholder Communication
Project Management
