ResponsibilitiesPlanner Responsibleforschedulingallappointmentsandprogrammedworkswithsuitablyqualifiedoperativesusingavailabletechnologyandreportingtoolstoensurebusinessobjectivesarefullyachievedwithinagreedtimeframes. Toensureperformancemonitoringsystemsareinplace,andinformationisaccurateandeffective,andinaccordancewithfinancialregulations. Usingowninitiative,proactivelymanageworkordersusingITsystemsensuringthatvariationsandcomplexordersaremanagedandcoordinatedandaccuraterecordsareinplacetomonitorthroughtocompletion.
Tooperatecustomersatisfactionsurveysandcommunicatewithcustomerstodiscussandresolverepairsissuesandtoescalatetheseissuestotherelevantmanagersasrequired. Toreceiveandresolveallcallsfromoperativesincludingvariationrequests,noaccessreports,requestsforadditionaljobs,etc. Toanswerclientandcustomerqueries-providingrepairsknowledgeandguidancetoassisttheminresolvingissues. Toensurethatthedynamicappointmentschedulingsystemdatabaseisaccuratelymaintainedandmanaged-observinggoodsystemhousekeeping,usermaintenance,andbestpracticeatalltimes.
Toprepareofrecords,statisticsandcommunicationsdocumentasrequiredandrespondtowrittenandverbalicasework,complaintsandstatutoryenquiresasrequiredinatimelymanner,inordertoresolveissueseffectivelyandspeedily. Tomonitorandreportonoperativeperformanceintermsofmissed appointments,customersatisfactionlevels,etc.andtoescalateissuestotherelevantmanager.
Planner Tomaintainacomprehensiveanduptodateknowledgeofallrelevantlegislation,proceduresandbestpracticefortheservicearea. Toliaisewithinternalandexternalstaffandagenciestoensurehighstandardsofservicedelivery. Toensurestaffing,training,financialandotheroperationaladministrativeinformationandrecordsaremaintained(bothmanuallyandoncomputer),andthatinformationusedandprovidedbySBSisaccurateandappropriatelyfiled/stored. PlannerNote: Thedutiesaslistedabovearenotsetoutinorderofpriority,andothertaskscommensuratewiththegradeofthepostmayberequiredofthepotholder.
Planner in Peckham employer: Rated Traders Ltd
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and development. Our company offers comprehensive training, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and professional growth.
