MainPurposeofJobOperationsManager ToleadandmanagetheHousingManagementandIncomeRecoveryService,ensuringtheeffectivemanagementoftemporaryaccommodation,maximisationofrentalincome,deliveryofexcellentcustomerservicesandcompliancewithstatutoryduties,Councilpoliciesandcorporateobjectives.TosupporttheHeadofTemporaryAccommodation&PrivateRentedSectorindeliveringstrategicandoperationalpriorities,drivingserviceimprovements,achievingvalueformoneyandensuringpositiveoutcomesforhouseholdsintemporaryaccommodation. MainResponsibilities/Accountabilities/KRAOperationsManager ThejobholderwillbeexpectedtocompletethefollowingresponsibilitieseffectivelyinordertodeliverthekeyobjectivesoftheCouncil: LeadandmanagetheHousingManagementandIncomeRecoveryService,ensuringtheeffectivedeliveryofoperationalandstrategicobjectives. Ensurethetemporaryaccommodationportfolioismanagedeffectivelyandinaccordancewithstatutoryrequirements,Councilpoliciesandbestpractice. Leadonrentalincomecollection,arrearsreductionandincomemaximisationactivities,ensuringhighcollectionratesandminimisingfinancialrisktotheCouncil. Monitorandmanagecontracts,accommodationprovidersandcommissionedservices,ensuringcompliance,valueformoneyandhigh-qualityservicedelivery. Developandmaintaineffectivepartnershipswithinternalandexternalstakeholderstosupportthepreventionandreliefofhomelessness. Ensuretheeffectiveallocationandmanagementoftemporaryaccommodation,makingbestuseofavailableresourcesandsupportingvulnerablehouseholds. Leadonperformancemanagement,serviceimprovementandqualityassuranceactivitiestoachieveyear-on-yearimprovementsinservicedeliveryandoutcomes. Managecomplexcases,complaints,Memberenquiries,Ombudsmaninvestigations,legalchallengesandjudicialreviewmattersasrequired. Lead,motivate,developandsupportstaffthrougheffectivesupervision,performancemanagement,recruitmentandtraining. Contributetopolicydevelopment,budgetmanagement,procurementactivitiesandorganisationalchangeprogrammes. Ensureeffectiveuseofmanagementinformation,performancedataandITsystemstosupportservicedelivery,reportinganddecisionmaking. Promoteequality,diversityandinclusionandensureservicesaredeliveredinafair,accessibleandcustomer-focusedmanner. DeputisefortheHeadofTemporaryAccommodation&PrivateRentedSectorandorotherHeadsofServicewithinHousingOptions&Homelessness,andprovideleadershipandmanagementcoveracrossthewiderserviceasrequired. JobActivitiesOperationsManager UndertakethegeneralworkassociatedwiththemanagementofHousingManagementandIncomeRecoveryfunctionsand,inparticular: Managetheday-to-dayoperationoftheHousingManagementandIncomeRecoveryService,ensuringserviceobjectives,performancetargetsandstatutoryresponsibilitiesareachieved. Overseetheallocation,managementandmonitoringoftemporaryaccommodation,ensuringaccommodationisusedeffectivelyandefficiently. Leadonrentalincomecollectionandarrearsmanagement,ensuringappropriaterecoveryactionistakenandCouncilpoliciesandproceduresarefollowed. Managerelationshipswithlandlords,accommodationproviders,contractorsandpartneragenciestoensuretheeffectivedeliveryofservices. Overseecontractsandcommissionedservices,ensuringcompliancewithlegislation,procurementrequirements,financialregulationsandcontractualobligations. Managecomplexcustomercases,complaintsandlegalproceedings,liaisingwithLegalServicesandotherstakeholderswhererequired. Analyseserviceperformance,financialandoperationaldata,preparingreports,recommendationsandbusinesscasestosupportdecisionmaking. Ensureappropriatesystemsareinplacetocapture,maintainandreportperformanceinformationandstatutoryreturns. Delivertraining,guidanceandbriefingstostaffandstakeholdersonlegislative,policyandproceduralchanges. Participateinserviceimprovementprojectsandsupporttheimplementationofnewsystems,processesandwaysofworking. Attendmeetings,panels,reviewsandpartnershipforumsasrequiredandrepresenttheservicebothinternallyandexternally. DeputisefortheHeadofTemporaryAccommodation&PrivateRentedSectorasrequired,providingstrategicandoperationalleadershipacrosstheservice. Undertakesuchotherdutiesandresponsibilitiesasmayreasonablyberequired,commensuratewiththegradeandresponsibilitiesofthepost. TPBN1_UKTJ
Operations Manager employer: Rated Traders Ltd
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and development. Our company offers comprehensive training, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and professional growth.
