At a Glance
- Tasks: Respond to emergency calls and provide support to vulnerable individuals in their homes.
- Company: Cardiff Council, dedicated to helping citizens live independently.
- Benefits: Flexible shifts, training opportunities, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Join a team that values compassion and community support while gaining valuable experience.
- Qualifications: Empathy, communication skills, and a willingness to learn.
The predicted salary is between 18900 - 23100 £ per year.
About The Service
Mobile Responder Telecare is a 24/7 service provided by Cardiff Council to help people live safely in their own homes. The service provides peace of mind for the elderly and vulnerable citizens of Cardiff whilst enabling them to live as independently as possible.
About the job
Mobile Responders will be required to visit the home of a person who has triggered an alarm call to the Telecare control centre. They will also carry out routine visits to the Sheltered Housing schemes in the absence of the Scheme Manager.
- To accept and record incidents and appointments digitally with a high level of accuracy and detail.
- To carry out visits to customers' homes in the event of defective dispersed alarm equipment needing attention.
- To receive notice and details of alarm calls via a mobile telephone and two-way radio and drive to the home of the person to provide any practical help or support that is required and inform the Control Centre of the circumstances.
- Will be required to liaise with emergency services in order to advise them on entry to premises, next of kin, or any other appropriate information on the system user which is available.
- Will be required to work on a fixed shift basis covering 24 hours, 7 days a week; either days, nights, Saturday, Sunday and Bank Holiday working will also be required.
- To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, care agencies and/or emergency services.
What We Are Looking For From You
- To receive and respond to calls reported to the contact centre including emergency and priority calls from vulnerable and elderly customers.
- To listen, assess and empathise with the customer's situation and convey a genuine desire to help and support.
- Communicate clearly, concisely and appropriately ensuring that they understand the action which will be taken.
- To use appropriate equipment to assist customers if they have fallen or require assistance.
- Ensure all equipment is cleaned and used correctly within health and safety guidelines.
- Work as part of the wider team ensuring continuous improvement responding to change in a positive manner.
- Work with current and emerging technology to enhance customer contact services, assisting in the development and implementation of systems (both manual and technology based).
- To be responsible for the safekeeping of the Authority's fuel cards and equipment completing driver vehicle log sheets and vehicle condition log.
- To attend relevant training sessions, courses and team meetings as required, being trained to provide cover for Control Centre operator and Sheltered Housing in emergency cases.
Mobile Responder in Newport employer: rated traders ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Mobile Responder in Newport
✨Get Some Hands-On Experience
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We think you need these skills to ace Mobile Responder in Newport
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at rated traders ltd
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of rated traders ltd is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
