At a Glance
- Tasks: Support the management of temporary accommodation for homeless households and assist with service requests.
- Company: Join a dedicated team at Newport City Council making a difference in the community.
- Benefits: Gain valuable experience, develop your skills, and contribute to meaningful social change.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Be part of a vital service that helps those in need while building your career.
- Qualifications: 5 GCSEs at grade C or above, including maths and English; housing-related qualification preferred.
The predicted salary is between 25934 - 31698 £ per year.
JOBPURPOSE Toassistthe Private Sector Housing Initiatives Managerandotherstaffwithintheteaminmanagingthetemporaryaccommodationprovidedbythe Counciltohomelesshouseholds.
Toprovidesupportandassistancetotheteamtoensureaneffectiveandcomprehensivehousingmanagementserviceisprovidedtothetemporaryaccommodationusedbythe Authority.
Toprovideaneffectiveandresponsiveresponsetoservicerequestsfromclients.
Togenerallyparticipateintheoverallplanninganddevelopmentofthehomelessnessservice.
KEYRESULTAREASAccommodation Support Officer Toberesponsibleforthesmoothrunningofadministrativesystemsrelatingtothe Housing Supplyand Regulation Servicewithaparticularemphasisuponthesystemssurroundingtheprovisionoftemporaryaccommodationtohomelesshouseholds.
Tocollectandcollatemanagementinformationandstatisticsandtoprovidethemtomanagersasdirected.
Toactasapointofcontactformaintenancesupportanddirection.
Tosupporttheteamintheprocurementandbookingofemergencyaccommodationandtoberesponsiblefortheadministrativeaspectsofplacingclientsintotheaccommodation.
Toactasapointofcontactforclientsintemporaryaccommodationalongsideothercolleaguesintheteam.
Toassistwiththeoperation, monitoringandreviewoffinancialprocesses, suchas Housing Benefitclaims, rentpaymentsandinvoicingandensuringthataccuraterecordsaremaintained.
Toassistintheday-to-daymanagementoftemporaryaccommodationunitsprovidedbythe Councilforhomelesshouseholds.
Toprovideahighlevelofcustomerservicetolandlords, applicantsandthoseapproaching Newport City Councilinrelationtotemporaryaccommodationalongsidedealingwithday-to-daycustomerenquiriesasrequiredandcommensuratewiththegrade.
Toassistwithcreatingandmonitoringrentchargesandincomereceivedinrespectoftemporaryaccommodation.
Asdirected, tocarryoutallappropriateadministrativefunctionsrelatingtotheoperationoftemporaryaccommodation, includingtheraisingofpaymentrequisitions, debits, creditsandinvoices, processingorders, sendingandreceivinggoods/servicesandoperating/updatingrelevant ITsystems.
Toassistinthepreparationofcorrespondence, reports, dataandstatistics, performanceinformation.
Toattendinternalandexternalmeetingsasrequiredandtotakeminutesasappropriateandwherenecessary.
Totakereasonablecareofownandotherssafety; toco-operatewithmanagers/supervisorsincomplyingwithstatutoryhealth&safetyduties; toreportincidents, accidents, faultsetc Qualifications Accommodation Support Officer Aminimumof5GCSEsatgrade Corabove, includingmathsand English.
Qualificationina Housing-relatedsubject Knowledge Accommodation Support Officer Knowledgeandunderstandingofdataprotectionrequirementsandtheprinciplesofconfidentiality.
Understandingof Social Housing Managementor Frontline Housingservices Experience Accommodation Support Officer Experienceofdealingwithpeopleusingabroadrangeofcommunicationmethods Demonstrateexperienceofusingdatabasesandavarietyof Microsoft ITpackages Experienceofworkingwiththepublicandliaisingwithawiderangeofinternalandexternalstakeholders.
TPBN1_UKTJ
Accommodation Support Officer in Newport employer: rated traders ltd
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