AboutTheServiceMobileResponder
Telecareisa24/7serviceprovidedbyCardiffCounciltohelppeoplelivesafelyintheirownhomes.TheservicesprovidespeaceofmindfortheelderlyandvulnerablecitizensofCardiffwhilstenablingthemtoliveasindependentlyaspossible. AboutthejobMobileResponder
MobileResponders-WillberequiredtovisitthehomeofapersonwhohastriggeredanalarmcalltotheTelecarecontrolcentre.TheywillalsocarryoutroutinevisitstotheShelteredHousingschemesintheabsenceoftheSchemeManager. Toacceptandrecordincidentsandappointmentsdigitallywithahighlevelofaccuracyanddetail. Tocarryoutvisitstocustomershomesintheeventofdefectivedispersedalarmequipmentneedingattention. Toreceivenoticeanddetailsofalarmcallsviaamobiletelephoneandtwowayradioanddrivetothehomeofthepersonandprovideanypracticalhelp,orsupportthatisrequiredandinformtheControlCentreofthecircumstancesand Ifduringthecourseofavisittoacustomer,. Willberequiredtoliaisewithemergencyservicesinordertoadvisethemonentrytopremises,nextofkin,oranyotherappropriateinformationonthesystemuserwhichisavailable. Willberequiredtoworkonafixedshiftbasiscovering24hour7dayperiodeitherdaysnights.Saturday,SundayandBankHolidayworkingwillalsoberequired. Todealwithsensitiveandemergencysituationseffectivelyandefficientlyliaisingwithothercustomers,careagenciesare/oremergencyservices WhatWeAreLookingForFromYouMobileResponder
Toreceiveandrespondtocallsreportedtothecontactcentreincludingemergencyandprioritycallsfromvulnerableandelderlycustomers Tolisten,assessandempathisewiththecustomerssituationandconveyagenuinedesiretohelpandsupport Communicateclearly,conciselyandappropriatelyensuringthattheyunderstandtheactionwhichwillbetaken Touseappropriateequipmenttoassistcustomersiftheyhavefallenorrequireassistance. Ensureallequipmentiscleanedandusedcorrectlywithinhealthandsafetyguidelines Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner Workwithcurrentandemergingtechnologytoenhancecustomercontactservices,assistinginthedevelopmentandimplementationofsystems(bothmanualandtechnologybased). Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner ToberesponsibleforthesafekeepingoftheAuthoritysfuelcardsandequipmentcompletingdrivervehiclelogsheetsandvehicleconditionlog. Toattendrelevanttrainingsessions,coursesandteammeetingsasrequired,beingtrainedtoprovidecoverforControlCentreoperatorandShelteredHousinginemergencycases.
TPBN1_UKTJ
Locations
Mobile Responder in Newport, Wales employer: rated traders ltd
Joining the local authority Building Control service in Bromley offers a rewarding opportunity to contribute to community safety and development. With a strong emphasis on professional growth, employees benefit from ongoing training and support, fostering a collaborative work culture that values expertise and innovation. The role not only allows for meaningful engagement with diverse construction projects but also provides a chance to make a tangible impact on the built environment in a vibrant and supportive local setting.
