At a Glance
- Tasks: Investigate and respond to parking-related appeals and complaints, making sound decisions.
- Company: Join Southwark Council's Parking Services & Network Management team.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and community impact.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in parking enforcement and strong communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
Our Parking Services & Network Management team at Southwark Council is looking for 2 passionate, dedicated and experienced Appeals and Representations Officers to join our team and help make a real difference. As an Appeals and Representations Officer, the role requires someone who can investigate and respond to formal and informal representations, appeals, and complaints relating to Penalty Charge Notices (PCNs), permits, and parking suspensions. Using your knowledge of the statutory framework, you will assess evidence and make balanced, legally sound decisions.
Key Responsibilities
- Investigate and respond to parking-related correspondence in line with statutory processes, KPIs, and council procedures
- Prepare cases and present evidence at adjudication hearings with the Environment and Traffic Adjudicators (London Tribunals)
- Review and manage parking permit and suspension applications within set timescales
- Handle calls and emails within a specialist parking customer service environment
- Identify trends in complaints and representations and provide feedback to management
- Authorise cancellations and refunds in accordance with council policy
- Support compliance with enforcement standards and highlight non-compliance issues
- Provide guidance on legislation and complex cases
What We Are Looking For:
Experienced in parking enforcement.
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