MainDutiesandResponsibilities: RepairsOperationsManager Overseealarge,multi-disciplinaryrepairsoperation,managingaportfolioofcirca 25,000properties.Responsibilitiesincludeworkallocation,performancemanagement,andmaintaininghigh-qualitystandards. EnsurethesmoothrunningoftheresponsiverepairsservicebycollaboratingwiththeleadershipteamandutilisingDirectLabourOrganisation(DLO)teams. Collaboratewithmanagementcolleaguestomaintainacohesive,high-performing,andresident-focusedoperation.
Managepeopleandprocessestoensureresponsiverepairsareefficientlycontrolledanddeliveredwithintherequiredtimeframes,adjustingprocessesasneeded. Leadtheserviceinadoptingaproactiveandcomprehensiveapproachtocompliancewithlegislationandindustrystandards,includingrequirementsfromOmbudsmenandtheRegulatorofSocialHousing,toensureresidents'safetyandwellbeing. Embedqualitymanagementsystemsintodailyoperationstoensureconsistency,accountability,andcontinuousimprovement.
Ensureeffectivehandlingofresidentcomplaints,learningfromissues,andimplementingcontinuousimprovementmeasuresforoverallperformance. PromoteacultureofHealthandSafetyforresidentsandstaffthroughoutoperations. Managebudgets,prioritiseexpenditure,andconsiderresourceconstraints.
Monitoroperationalcosts,identifysavingsopportunities,andensureincomerecovery,deliveringvalueformoneythroughrigorousplanningandeffectiveexecution. Monitorandcontrolcostsacrossallaspectsoftheservice,ensuringfinancialviabilityinlinewithCouncilprocedures. EnsurealignmentofdesignsandprojectswithGovernmentandCouncilinitiativesandtargets,includingthoserelatedtodecenthomes,sustainability,andcarbonemissions. Overseerecruitmentandretentionofstaff,supportingworkforcedevelopmenttofulfilserviceresponsibilities.
ParticipateintheCouncil'sApprenticeshipProgrammeasrequired. Promotethetraininganddevelopmentofstaffwithintheservice. SetchallengingtargetsandmonitorstaffperformancewithintheOccupiedRepairsTeam,takingcorrectiveactionwhennecessary. KnowledgeRepairsOperationsManager Comprehensiveknowledgeandunderstandingofmanagingtradestaffwithinahousingrepairsetting. Anunderstandingofstrategy,preparationofinvestmentprogrammesandworkingwithexternalpartners.
SkillsandAbilitiesRepairsOperationsManager Strongleadership,delegationandstakeholdermanagementskills,withtheabilitytomaintainorganisationalcontrolinabusy,complex,multi-disciplinaryanddynamicserviceenvironment. Provenabilitytomotivateteamstomeetperformancestandards,implementimprovedworkingmethods,manageresourcesefficientlydriveservicesuccessanddeliverexcellentcustomercare. In-depthknowledgeofhousinglegislation,regulations,budgetaryandfundingframeworks,andGovernmentpriorities,alongwiththeirpotentialimpactsoninvestmentandservicedelivery.
Repairs Operations Manager in London employer: Rated Traders Ltd
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and development. Our company offers comprehensive training, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and professional growth.
