At a Glance
- Tasks: Lead and manage housing services, ensuring effective operations and excellent customer service.
- Company: Join a forward-thinking council dedicated to improving community housing.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and impact in the community.
- Why this job: Make a real difference in people's lives by managing vital housing services.
- Qualifications: Experience in management and a passion for community service are essential.
The predicted salary is between 37800 - 46200 £ per year.
Main Purposeof Job Operations Manager
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Toleadandmanagethe Housing Managementand Income Recovery Service, ensuringtheeffectivemanagementoftemporaryaccommodation, maximisationofrentalincome, deliveryofexcellentcustomerservicesandcompliancewithstatutoryduties,&Private Rented Sectorindeliveringstrategicandoperationalpriorities, drivingserviceimprovements, achievingvalueformoneyandensuringpositiveoutcomesforhouseholdsintemporaryaccommodation.
Main Responsibilities/Accountabilities/KRAOperations Manager
Thejobholderwillbeexpectedtocompletethefollowingresponsibilitieseffectivelyinordertodeliverthekeyobjectivesofthe
Council
- Leadandmanagethe Housing Managementand Income Recovery Service, ensuringtheeffectivedeliveryofoperationalandstrategicobjectives.
- Ensurethetemporaryaccommodationportfolioismanagedeffectivelyandinaccordancewithstatutoryrequirements, Councilpoliciesandbestpractice.
- Leadonrentalincomecollection, arrearsreductionandincomemaximisationactivities, ensuringhighcollectionratesandminimisingfinancialrisktothe Council.
- Monitorandmanagecontracts, accommodationprovidersandcommissionedservices, ensuringcompliance, valueformoneyandhigh-qualityservicedelivery.
- Developandmaintaineffectivepartnershipswithinternalandexternalstakeholderstosupportthepreventionandreliefofhomelessness.
- Ensuretheeffectiveallocationandmanagementoftemporaryaccommodation, makingbestuseofavailableresourcesandsupportingvulnerablehouseholds.
- Leadonperformancemanagement, serviceimprovementandqualityassuranceactivitiestoachieveyear-on-yearimprovementsinservicedeliveryandoutcomes.
- Managecomplexcases, complaints, Memberenquiries, Ombudsmaninvestigations, legalchallengesandjudicialreviewmattersasrequired.
- Lead, motivate, developandsupportstaffthrougheffectivesupervision, performancemanagement, recruitmentandtraining.
- Contributetopolicydevelopment, budgetmanagement, procurementactivitiesandorganisationalchangeprogrammes.
- Ensureeffectiveuseofmanagementinformation, performancedataand ITsystemstosupportservicedelivery, reportinganddecisionmaking.
- Promoteequality, diversityandinclusionandensureservicesaredeliveredinafair, accessibleandcustomer-focusedmanner.
- Deputiseforthe Headof Temporary Accommodation&Private Rented Sectorandorother Headsof Servicewithin Housing Options&Homelessness, andprovideleadershipandmanagementcoveracrossthewiderserviceasrequired.
- Job Activities Operations Manager
Undertakethegeneralworkassociatedwiththemanagementof Housing Managementand Income Recoveryfunctionsand, inparticular:
- Managetheday-to-dayoperationofthe Housing Managementand Income Recovery Service, ensuringserviceobjectives, performancetargetsandstatutoryresponsibilitiesareachieved.
- Overseetheallocation, managementandmonitoringoftemporaryaccommodation, ensuringaccommodationisusedeffectivelyandefficiently.
- Leadonrentalincomecollectionandarrearsmanagement, ensuringappropriaterecoveryactionistakenand Councilpoliciesandproceduresarefollowed.
- Managerelationshipswithlandlords, accommodationproviders, contractorsandpartneragenciestoensuretheeffectivedeliveryofservices.
- Overseecontractsandcommissionedservices, ensuringcompliancewithlegislation, procurementrequirements, financialregulationsandcontractualobligations.
- Managecomplexcustomercases, complaintsandlegalproceedings, liaisingwith Legal Servicesandotherstakeholderswhererequired.
- Analyseserviceperformance, financialandoperationaldata, preparingreports, recommendationsandbusinesscasestosupportdecisionmaking.
- Ensureappropriatesystemsareinplacetocapture, maintainandreportperformanceinformationandstatutoryreturns.
- Delivertraining, guidanceandbriefingstostaffandstakeholdersonlegislative, policyandproceduralchanges.
- Participateinserviceimprovementprojectsandsupporttheimplementationofnewsystems, processesandwaysofworking.
- Attendmeetings, panels, reviewsandpartnershipforumsasrequiredandrepresenttheservicebothinternallyandexternally.
- Deputiseforthe Headof Temporary Accommodation&Private Rented Sectorasrequired, providingstrategicandoperationalleadershipacrosstheservice. xiskglj
- Undertakesuchotherdutiesandresponsibilitiesasmayreasonablyberequired, commensuratewiththegradeandresponsibilitiesofthepost.
Operations Manager in London employer: Rated Traders Ltd
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and development. Our company offers comprehensive training, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and professional growth.
