AboutTheServiceMobileResponder
Telecareisa24/7serviceprovidedbyCardiffCounciltohelppeoplelivesafelyintheirownhomes.TheservicesprovidespeaceofmindfortheelderlyandvulnerablecitizensofCardiffwhilstenablingthemtoliveasindependentlyaspossible. AboutthejobMobileResponder
MobileResponders-WillberequiredtovisitthehomeofapersonwhohastriggeredanalarmcalltotheTelecarecontrolcentre.TheywillalsocarryoutroutinevisitstotheShelteredHousingschemesintheabsenceoftheSchemeManager. Toacceptandrecordincidentsandappointmentsdigitallywithahighlevelofaccuracyanddetail. Tocarryoutvisitstocustomershomesintheeventofdefectivedispersedalarmequipmentneedingattention. Toreceivenoticeanddetailsofalarmcallsviaamobiletelephoneandtwowayradioanddrivetothehomeofthepersonandprovideanypracticalhelp,orsupportthatisrequiredandinformtheControlCentreofthecircumstancesand Ifduringthecourseofavisittoacustomer,theMobileResponderdiscoversanemergencysituationtheywillnotifytheControlCentreimmediatelysothattheappropriateemergencyservicecanbecalled.TheMobileResponderwillnotbeexpectedtointerveneinanemergencyorthreatwherethisinterventionwouldposeathreattotheirownsecurity. Willberequiredtoliaisewithemergencyservicesinordertoadvisethemonentrytopremises,nextofkin,oranyotherappropriateinformationonthesystemuserwhichisavailable. Willberequiredtoworkonafixedshiftbasiscovering24hour7dayperiodeitherdaysnights.Saturday,SundayandBankHolidayworkingwillalsoberequired. Todealwithsensitiveandemergencysituationseffectivelyandefficientlyliaisingwithothercustomers,careagenciesare/oremergencyservices WhatWeAreLookingForFromYouMobileResponder
Toreceiveandrespondtocallsreportedtothecontactcentreincludingemergencyandprioritycallsfromvulnerableandelderlycustomers Tolisten,assessandempathisewiththecustomerssituationandconveyagenuinedesiretohelpandsupport Communicateclearly,conciselyandappropriatelyensuringthattheyunderstandtheactionwhichwillbetaken Touseappropriateequipmenttoassistcustomersiftheyhavefallenorrequireassistance. Ensureallequipmentiscleanedandusedcorrectlywithinhealthandsafetyguidelines Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner Workwithcurrentandemergingtechnologytoenhancecustomercontactservices,assistinginthedevelopmentandimplementationofsystems(bothmanualandtechnologybased). Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner ToberesponsibleforthesafekeepingoftheAuthoritysfuelcardsandequipmentcompletingdrivervehiclelogsheetsandvehicleconditionlog. Toattendrelevanttrainingsessions,coursesandteammeetingsasrequired,beingtrainedtoprovidecoverforControlCentreoperatorandShelteredHousinginemergencycases.
TPBN1_UKTJ
Mobile Responder in London employer: Rated Traders Ltd
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and development. Our company offers comprehensive training, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and professional growth.
