JOBPURPOSE ToassistthePrivateSectorHousingInitiativesManagerandotherstaffwithintheteaminmanagingthetemporaryaccommodationprovidedbytheCounciltohomelesshouseholds. ToprovidesupportandassistancetotheteamtoensureaneffectiveandcomprehensivehousingmanagementserviceisprovidedtothetemporaryaccommodationusedbytheAuthority. Toprovideaneffectiveandresponsiveresponsetoservicerequestsfromclients. Togenerallyparticipateintheoverallplanninganddevelopmentofthehomelessnessservice. KEYRESULTAREASAccommodationSupportOfficer ToberesponsibleforthesmoothrunningofadministrativesystemsrelatingtotheHousingSupplyandRegulationServicewithaparticularemphasisuponthesystemssurroundingtheprovisionoftemporaryaccommodationtohomelesshouseholds. Tocollectandcollatemanagementinformationandstatisticsandtoprovidethemtomanagersasdirected. Toactasapointofcontactformaintenancesupportanddirection. Tosupporttheteamintheprocurementandbookingofemergencyaccommodationandtoberesponsiblefortheadministrativeaspectsofplacingclientsintotheaccommodation. Toactasapointofcontactforclientsintemporaryaccommodationalongsideothercolleaguesintheteam. Toassistwiththeoperation,monitoringandreviewoffinancialprocesses,suchasHousingBenefitclaims,rentpaymentsandinvoicingandensuringthataccuraterecordsaremaintained. Toassistintheday-to-daymanagementoftemporaryaccommodationunitsprovidedbytheCouncilforhomelesshouseholds. Toprovideahighlevelofcustomerservicetolandlords,applicantsandthoseapproachingNewportCityCouncilinrelationtotemporaryaccommodationalongsidedealingwithday-to-daycustomerenquiriesasrequiredandcommensuratewiththegrade. Toassistwithcreatingandmonitoringrentchargesandincomereceivedinrespectoftemporaryaccommodation. Asdirected,tocarryoutallappropriateadministrativefunctionsrelatingtotheoperationoftemporaryaccommodation,includingtheraisingofpaymentrequisitions,debits,creditsandinvoices,processingorders,sendingandreceivinggoods/servicesandoperating/updatingrelevantITsystems. Toassistinthepreparationofcorrespondence,reports,dataandstatistics,performanceinformation. Toattendinternalandexternalmeetingsasrequiredandtotakeminutesasappropriateandwherenecessary. Totakereasonablecareofownandotherssafety;toco-operatewithmanagers/supervisorsincomplyingwithstatutoryhealth&safetyduties;toreportincidents,accidents,faultsetc QualificationsAccommodationSupportOfficer Aminimumof5GCSEsatgradeCorabove,includingmathsandEnglish. QualificationinaHousing-relatedsubject KnowledgeAccommodationSupportOfficer Knowledgeandunderstandingofdataprotectionrequirementsandtheprinciplesofconfidentiality. UnderstandingofSocialHousingManagementorFrontlineHousingservices ExperienceAccommodationSupportOfficer Experienceofdealingwithpeopleusingabroadrangeofcommunicationmethods DemonstrateexperienceofusingdatabasesandavarietyofMicrosoftITpackages Experienceofworkingwiththepublicandliaisingwithawiderangeofinternalandexternalstakeholders.
TPBN1_UKTJ
Accommodation Support Officer in London employer: Rated Traders Ltd
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and development. Our company offers comprehensive training, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and professional growth.
