At a Glance
- Tasks: Schedule appointments and manage work orders using tech tools to meet business goals.
- Company: Join a forward-thinking company focused on customer satisfaction and operational excellence.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with room for career advancement and skill development.
- Why this job: Be the key player in ensuring smooth operations and happy customers.
- Qualifications: Strong organisational skills and a knack for problem-solving required.
The predicted salary is between 24750 - 30250 £ per year.
Responsibilities Planner Responsibleforschedulingallappointmentsandprogrammedworkswithsuitablyqualifiedoperativesusingavailabletechnologyandreportingtoolstoensurebusinessobjectivesarefullyachievedwithinagreedtimeframes.
Toensureperformancemonitoringsystemsareinplace, andinformationisaccurateandeffective, andinaccordancewithfinancialregulations.
Usingowninitiative, proactivelymanageworkordersusing ITsystemsensuringthatvariationsandcomplexordersaremanagedandcoordinatedandaccuraterecordsareinplacetomonitorthroughtocompletion.
Tooperatecustomersatisfactionsurveysandcommunicatewithcustomerstodiscussandresolverepairsissuesandtoescalatetheseissuestotherelevantmanagersasrequired.
Toreceiveandresolveallcallsfromoperativesincludingvariationrequests, noaccessreports, requestsforadditionaljobs, etc.
Toanswerclientandcustomerqueries-providingrepairsknowledgeandguidancetoassisttheminresolvingissues.
Toensurethatthedynamicappointmentschedulingsystemdatabaseisaccuratelymaintainedandmanaged-observinggoodsystemhousekeeping, usermaintenance, andbestpracticeatalltimes.
Toprepareofrecords, statisticsandcommunicationsdocumentasrequiredandrespondtowrittenandverbalicasework, complaintsandstatutoryenquiresasrequiredinatimelymanner, inordertoresolveissueseffectivelyandspeedily.
Tomonitorandreportonoperativeperformanceintermsofmissed appointments, customersatisfactionlevels, etc. andtoescalateissuestotherelevantmanager.
Planner Tomaintainacomprehensiveanduptodateknowledgeofallrelevantlegislation, proceduresandbestpracticefortheservicearea.
Toliaisewithinternalandexternalstaffandagenciestoensurehighstandardsofservicedelivery.
Toensurestaffing, training, financialandotheroperationaladministrativeinformationandrecordsaremaintained(bothmanuallyandoncomputer), andthatinformationusedandprovidedby SBSisaccurateandappropriatelyfiled/stored.
Planner
Note: Thedutiesaslistedabovearenotsetoutinorderofpriority, andothertaskscommensuratewiththegradeofthepostmayberequiredofthepotholder.
TPBN1_UKTJ
Planner in Kent employer: Rated Traders Ltd
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and development. Our company offers comprehensive training, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and professional growth.
