ProposedJobPurposeICTSpecialist ToprovidededicatedICT,systemsanddigitaldevelopmentsupporttotheWorkingDenbighshireEmployabilityService,leadingontheimplementation,development,optimisationandmanagementofCRMsystems,reportingsolutionsandotherdigitalplatforms. ThisrolewillactasthekeylinkbetweenWorkingDenbighshire,ICTServicesandsoftwareprovidersandotherstakeholders,ensuringsystemsareeffectivelyimplemented,maintainedandutilisedtosupportservicedelivery,performancemanagementandcontinuousimprovement. ProposedKeyResponsibilitiesICTSpecialist Leadtheongoingdevelopment,optimisationandsupportoftheICONICRMsystemandotherbusinesssystems. Supporttheimplementation,integrationandembeddingofnewdigitalsystemsandplatforms. Leaduseracceptancetesting,implementationplanningandbusinessreadinessactivitiesofnewsystems Managesystemenhancements,testing,troubleshootingandcontinuousimprovementactivities. Developandimprovereporting,dashboardsandmanagementinformationsolutionsalongsidethePerformanceandBusinessManager Research,evaluateandimplementnewtechnologiesanddigitalsolutionstoenhanceservicedeliveryandefficiency. Supportprocurement,implementationandroll-outofnewsystemsandsoftwaretofutureprooftheservice. Providespecialistsystemssupportandtrainingtostaffandmanagers. Promoteeffectiveuseandadoptionofdigitalsystemsandtools. ActastheprimarylinkbetweenWorkingDenbighshire,ICTServicesandsoftwaresuppliers. Buildeffectiverelationshipswithtechnicalandoperationalstakeholderstosupportsuccessfulsystemdelivery. EssentialKnowledge,Skills&ExperienceICTSpecialist AtleastHNDinaComputerrelatedDisciplineoraGraduateofanynumeratesubjectisessentialsuchasInformationTechnology,computerScience,DigitalServices,BusinessInformationSystems. Adegreeincomputerrelateddisciplineorassociatedcourse/professionalqualificationisdesirable. ExperienceleadingICTsystemimplementation,digitaltransformationprojects,requirementgathering,businessprocessredesign. Experienceofdataanalysis,reportinganddashboarddevelopment. Experienceofdevelopingandimplementingreportinganddatavisualisationtoolstodevelopdashboardsandperformancereports.PowerBIisanessentialrequirementforthisrole. Experienceofworkingwithsoftwaresuppliersandstakeholders. Excellentcommunicationandstakeholderengagementskillswithinacomplexorganisation. Abilitytotranslatebusinessneedsintoeffectivetechnicalsolutions. KnowledgeofGDPR,informationgovernanceanddatamanagementprinciples. TPBN1_UKTJ
ICT Specialist employer: Rated Traders Ltd
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and development. Our company offers comprehensive training, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and professional growth.
