Minute Taker in Exeter

Role outcomes:

• Producing accurate, non-verbatim minutes of CYP statutory meetings within departmental timescales (100%)

Role measures:

• Minutes/notes produced to departmental timescales
• Quality and accuracy of minutes/notes confirmed by independent chairs/managers

Key activities:

• Taking minutes of child protection meetings and other CYP statutory meetings, and summarising information accurately to produce a high-quality minute document within departmental timescales (60%)
• Supporting the independent chair in creating/updating the written child protection plan during the meeting (10%)
• Working alongside the independent chair to ensure appropriate abridgements are made for young people and family members (10%)
• Ensuring accurate recording of meeting attendees, including their contact details (5%)
• Supporting the Independent Chairs in ensuring information is securely handled during the meeting and afterwards (5%)
• Inputting data relating to the minutes accurately into the IT system (5%)
• Proactively providing suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice - supporting a continuous improvement ethos (5%)
• Carrying out other duties appropriate to the grade of the post

Essential qualifications/knowledge:

• GCSE's A*-C (9-4) or equivalent in English and Maths
• NVQ3 or equivalent qualification or experience in business support
• A willingness to undertake appropriate learning and development as required
• Knowledge of correct grammar, spelling and punctuation

Desirable qualifications/knowledge:

• Basic knowledge of relevant legislation, policies and procedures
• Understanding of the nature of work within Children, Young People and Families service
• Broad understanding of safeguarding issues

Essential experience:

• Experience of using Microsoft Office products and web-based software packages
• Demonstrable administrative experience with an understanding of office procedures
• Experience of providing an effective and efficient customer service to both internal and external customers in line with policies and procedures
• Experience of working in a team
• Experience of minute and note-taking

Desirable experience:

• Experience of providing business support within a statutory children's services setting

Essential skills:

• Ability to recognise significant content within discussions and summarise into a coherent record of the meeting
• Excellent communication and interpersonal skills in order to manage contact with service users tactfully, and to interact with a wider range of professionals at all levels
• Ability to sustain concentration needed to minute or note-take lengthy meetings
• Ability to seek support and manage the emotional impact of daily contact and information about people whose personal circumstances may cause distress
• Literacy skills required including spelling, grammar and punctuation for dealing with letters, documents
• Teamworking skills and the ability to work together with colleagues to deliver a cohesive, joined-up service to service users
• Time management skills to prioritise work appropriately, be punctual and meet deadlines in order to deliver a good service
• Accuracy with a high level of attention to detail

Corporate standards: In accordance with TPBN1_UKTJ