At a Glance
- Tasks: Deliver professional employee relations services and manage casework for a positive workplace culture.
- Company: Join a forward-thinking organisation committed to employee wellbeing and development.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Collaborative team atmosphere with a focus on continuous improvement and innovation.
- Why this job: Make a real difference in employee relations and help shape a supportive work environment.
- Qualifications: Experience in HR or employee relations and strong communication skills are essential.
Deliver a customer focussed professional ER service, working within the People Policy Framework and overseeing and undertaking employee relations casework in all areas of dispute, attendance management, etc.
Ensure that clear, balanced and professional advice and guidance is provided, in line with all policies, and ER support is provided to services as defined and required.
The role will identify opportunities to develop and improve HR policy and practice, applying these across all partners to support the delivery of co-ordinated solutions and align HR policy and practice to simplify, standardise and enhance HR service provision.
The postholder will work with a Senior HR Advisor and shared HR & OD apprentice and collaborate with the wider team to manage work allocation. When required, work with external or other support e.g. legal, LBS, and other partners to improve and enhance the ER and wider People and OD service provision.
Policy Implementation and Culture Change
Following the introduction of new employment policies in 2023/24, the role will:
- Work with our employment policies and approach to casework management.
- Facilitate informal resolution, where possible and appropriate.
- Influence delivery from our shared service operations to and for RBK requirements in a planned way, where possible.
- Adhere to agreed procedures to maintain effective governance and central management of terms and conditions and contracts, including policy version control.
Service Delivery
Oversee and undertake casework including attending hearings to demonstrate a responsive action to workforce issues for 2024/25, including sickness absence short term, long term, and complex mental health and wellbeing (managers' actions monitored).
- Highlight risks of ET claims and financial exposure.
- Ensure investigation timelines are monitored and escalated when delays occur, providing mitigating actions to reduce negative impact.
- Support the improvement of service delivery, visible and proactive training for policy and culture, and empower the role of the manager, supporting good union relations and enhancing outcomes for staff.
- Review, develop, and implement HR policies and procedures, transactional and operational processes, to contribute to a culture of continuous improvement and customer focus.
- Where appropriate, discuss/consult trade unions on changes and develop and deliver necessary briefings, management workflows, and training sessions to better enable management and help embed new ways of working.
- Provide visible support to managers, senior managers, and all employees so they have easy-to-follow policies, procedures, guidance, and forms which assist the procedures and provide an audit trail.
- Recommend and instigate new ways of working to streamline and use technology e.g. note taking.
- Highlight to managers their roles and responsibilities and escalate issues.
Employee Relations Manager employer: Rated Traders Ltd
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and development. Our company offers comprehensive training, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and professional growth.
