At a Glance
- Tasks: Handle customer complaints and improve service delivery through analysis and project work.
- Company: Join a forward-thinking organisation dedicated to enhancing community services.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with potential for career advancement.
- Why this job: Make a real difference by improving services and addressing community needs.
- Qualifications: Strong communication skills and a passion for customer service improvement.
The predicted salary is between 29700 - 36300 £ per year.
To be responsible to the Senior Complaints Officer for handling customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs). Lead and initiate the Directorate’s service improvement work and identify improvements in service. Run or support the Community Services Directorate with project work and administrative tasks. Jointly manage the Service Improvement Assistant.
Main Duties:
- Responsible for the analysis, allocation, administration and collation of all representations in the form of complaints, correspondence, MP and Member enquiries including Ombudsman enquiries, on behalf of the Directorate and Departmental Management Team (DMT). Responsible for producing the departmental procedures and working to corporate procedures.
- Have the responsibility on behalf of the Directorate and DMT for response and collation, analysing, administering and distribution of records all FOIs, EIR and Data Protection requests according to legislative procedures and corporate guidelines.
- Identify and implement service improvements.
Complaint Service Improvement Officer employer: rated traders ltd
Joining the local authority Building Control service in Bromley offers a rewarding opportunity to contribute to community safety and development. With a strong emphasis on professional growth, employees benefit from ongoing training and support, fostering a collaborative work culture that values expertise and innovation. The role not only allows for meaningful engagement with diverse construction projects but also provides a chance to make a tangible impact on the built environment in a vibrant and supportive local setting.
