At a Glance
- Tasks: Respond to emergency calls and provide support to vulnerable individuals in their homes.
- Company: Cardiff Council, dedicated to helping citizens live safely and independently.
- Benefits: Flexible shifts, training opportunities, and a chance to make a real difference.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Join a team that values compassion and community support while gaining valuable experience.
- Qualifications: Empathy, communication skills, and a willingness to learn.
The predicted salary is between 31500 - 38500 £ per year.
About The Service Mobile Responder
Telecareisa24/7serviceprovidedby Cardiff Counciltohelppeoplelivesafelyintheirownhomes.
Theservicesprovidespeaceofmindfortheelderlyandvulnerablecitizensof Cardiffwhilstenablingthemtoliveasindependentlyaspossible.
Aboutthejob Mobile Responder
Mobile Responders-Willberequiredtovisitthehomeofapersonwhohastriggeredanalarmcalltothe Telecarecontrolcentre.
Theywillalsocarryoutroutinevisitstothe Sheltered Housingschemesintheabsenceofthe Scheme Manager.
Toacceptandrecordincidentsandappointmentsdigitallywithahighlevelofaccuracyanddetail.
Tocarryoutvisitstocustomershomesintheeventofdefectivedispersedalarmequipmentneedingattention.
Toreceivenoticeanddetailsofalarmcallsviaamobiletelephoneandtwowayradioanddrivetothehomeofthepersonandprovideanypracticalhelp, orsupportthatisrequiredandinformthe Control Centreofthecircumstancesand Ifduringthecourseofavisittoacustomer, the Mobile Responderdiscoversanemergencysituationtheywillnotifythe Control Centreimmediatelysothattheappropriateemergencyservicecanbecalled.
The Mobile Responderwillnotbeexpectedtointerveneinanemergencyorthreatwherethisinterventionwouldposeathreattotheirownsecurity.
Willberequiredtoliaisewithemergencyservicesinordertoadvisethemonentrytopremises, nextofkin, oranyotherappropriateinformationonthesystemuserwhichisavailable.
Willberequiredtoworkonafixedshiftbasiscovering24hour7dayperiodeitherdaysnights.
Saturday, Sundayand Bank Holidayworkingwillalsoberequired.
Todealwithsensitiveandemergencysituationseffectivelyandefficientlyliaisingwithothercustomers, careagenciesare/oremergencyservices What We Are Looking For From You Mobile Responder
Toreceiveandrespondtocallsreportedtothecontactcentreincludingemergencyandprioritycallsfromvulnerableandelderlycustomers Tolisten, assessandempathisewiththecustomerssituationandconveyagenuinedesiretohelpandsupport Communicateclearly, conciselyandappropriatelyensuringthattheyunderstandtheactionwhichwillbetaken Touseappropriateequipmenttoassistcustomersiftheyhavefallenorrequireassistance.
Ensureallequipmentiscleanedandusedcorrectlywithinhealthandsafetyguidelines Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner Workwithcurrentandemergingtechnologytoenhancecustomercontactservices, assistinginthedevelopmentandimplementationofsystems(bothmanualandtechnologybased).
Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner Toberesponsibleforthesafekeepingofthe Authoritysfuelcardsandequipmentcompletingdrivervehiclelogsheetsandvehicleconditionlog.
Toattendrelevanttrainingsessions, coursesandteammeetingsasrequired, beingtrainedtoprovidecoverfor Control Centreoperatorand Sheltered Housinginemergencycases.
TPBN1_UKTJ
Mobile Responder in Cardiff employer: rated traders ltd
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