Complaints Investigation Officer Job Purpose
Complaints Investigation Officer To collate and present customer feedback and customer insight to enable the improvements service processes across the organisation.
Complaints Investigation Officer To be the first point of contact for the Corporate Complaint Policy.
Complaints Investigation Officer To administer the Corporate Complaints Policy, ensuring timely and quality responses to complaints.
Provide advice and guidance on the Councils insurance arrangements to services as the service requires.
To assist with relevant aspects of the Councils risk management framework.
Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Knowledge of Housing Ombudsman and Local Government and Social Care Ombudsman
Experience of investigating complaints
Experience of responding to Stage 2 local authority complaints
Complaints Investigation Officer in Loughborough employer: rated traders ltd Careers
As an HIA Surveyor with us, you will join a forward-thinking organisation that prioritises employee well-being and professional growth. Our collaborative work culture fosters innovation and encourages you to take the lead in service development while ensuring compliance with essential health and safety regulations. Located in Westminster, we offer unique opportunities for site visits and training, allowing you to expand your expertise in a vibrant urban environment.
