Tower Hamlets Housing Option Service are looking to recruit Lead Professional Officers, previously known as Housing Options Officers. Tower Hamlets is a diverse borough that has a high demand for housing and limited supply. As a Lead Professional Officer, you will work on the frontline in the office to offer support and advice to people who are potentially homeless. You will help in preventing homelessness and look to offer viable options and solutions; these will include but are not limited to, planned ways of leaving home for singles and families, mediation support, private rented sector accommodation, measures to help support victims of domestic abuse. You will also provide emergency accommodation where necessary and help relieve homelessness.
You will need to be able to work well under pressure and use your own initiative – you will be expected to participate in a busy duty rota and deal with members of the public. An empathetic and an active listener will be key in building trust with clients and managing expectations when interviewing homeless singles and families. Being an effective communicator and strong partnership working will also be essential to this role as will effectively signposting to relevant agencies and organisations for support. The role will involve you managing a caseload and applications; you will need to be able to write legally binding letters to a high standard, complete personalised housing plans and agree steps and carry out reviews with customers. You will need to also be proficient in the use of IT.
To be considered for this role, ideally, we would want you to have experience of working with vulnerable people and working knowledge of the Homelessness Reduction Act 2017. However, what’s more important is how you demonstrate your transferable skills for this role. Your passion and reasons for why you want to work within homelessness services as well as a can-do attitude will be of utmost importance too; because we believe that having the right calibre of people in post to conduct these roles is essential in providing vulnerable homeless people with the services they require.
In return for the above, we can offer ongoing relevant training, support and continuous mentoring for the right candidates to help support you along in your career within Homelessness Services.
About the role Housing Options Officer
Tower Hamlets Housing Options Service is seeking a dedicated and passionate Lead Professional Officer for the Lead Professional team. Our borough, known for its diversity, faces high housing demand with limited supply.
The Person Housing Options Officer
We are looking for a candidate with in-depth housing knowledge, including understanding of duties under Part VII of the Housing Act 1996, the Homelessness Act 2002, Landlord and Tenant Legislation, Housing Act 1985, and Protection from Eviction Act 1977.
Excellent organisational skills demonstrating self-management, motivation, and flexibility in a fast-paced environment, as well as proven team player.
You should possess excellent verbal and written communication skills, with the ability to present complex matters objectively and persuasively in various formats. Experience working in a busy customer-oriented environment, delivering excellent customer service.
Equality, Diversity, and Inclusion Housing Options Officer
We are proud of our diversity and our distinct and vibrant communities. Our borough has a history of welcoming migrants, reflected in our values. You will share the values of fairness and equality that are shared across all of our services.
Our Offices Housing Options Officer
We offer brand new state-of-the-art offices in the heart of the East End with great transport connections. We are right next to Whitechapel Station, putting all of London within easy reach of the town hall.
Join us and make a significant impact on preventing homelessness in Tower Hamlets!
Housing Options Officer in London employer: rated traders ltd Careers
As an HIA Surveyor with us, you will join a forward-thinking organisation that prioritises employee well-being and professional growth. Our collaborative work culture fosters innovation and encourages you to take the lead in service development while ensuring compliance with essential health and safety regulations. Located in Westminster, we offer unique opportunities for site visits and training, allowing you to expand your expertise in a vibrant urban environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Officer in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like rated traders ltd Careers.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like rated traders ltd Careers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit rated traders ltd Careers's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Options Officer role at rated traders ltd Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at rated traders ltd Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where rated traders ltd Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to rated traders ltd Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at rated traders ltd Careers.
