Head of Housing The Resident Experience teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. Our vision is to create communities where everyone has a safe home in a place where they’re proud to live.
We’re big and we’re local. Residents are at the heart of all we do, and we use our size to influence positive change in the areas where we operate. It’s also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions, and words on a daily basis. As a valued member of the Southern Housing Team, you’ll embrace our Values to inspire others as well as yourself to be
Honest Efficient
Accountable Respectful
Trusted You’ll demonstrate our HEART values in your behavior.
You’ll:
Be authentic, open, and transparent in your actions and words
Believe that by working together we accomplish more, and work hard every day to improve services, efficiency, and value for money.
Take responsibility for delivering excellence and own your actions. • Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do.
Do what you say you will and be relied upon to keep your promises. And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing.
The role The regional Resident Experience teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes.
As Head of Local Link, you’ll be responsible for ensuring that the interaction with the housing team is a positive experience. Your teams will be responsible for delivering services across mixed tenure neighbourhoods, including Home Ownership and Independent Living, supporting the resident journey from allocation of new homes to settling in and supporting residents throughout their tenancy.
You’ll motivate and energise the team to deliver great services, excellent housing advice, and support. You’ll lead your team to be empathetic, polite, courteous, and hard working as well as proactively resolving issues when they find them, in a safe and efficient manner.
Participate in the out of hours rota What you’ll need
Proven leadership capability, ability to motivate and support your teams. You should have experience in fostering a positive work environment and promoting a culture of teamwork and collaboration, with experience of leading agile teams.
Experience leading operational teams that deliver front-line service to residents.
Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. Presents complex proposals in clear, transparent way that is easily understood at all levels.
Strong negotiating skills and emotional intelligence are also essential for successful collaboration with internal and external stakeholders
As a senior manager, strong organisational skills are essential for effectively managing and overseeing complex projects, teams, and responsibilities.
You will be a strong decision maker who takes ownership and responsibility for the outcomes.
You will manage change effectively; understanding the needs for continuous improvement and play an active role in delivering successful change.
Meets targets and deadlines, showing persistence and determination when setbacks occur.
Hold a full driving license with access to own vehicle (Essential)
Ideally you will be accredited to level 5 CIH (Chartered Institute of Housing) qualification.
Post holder will be required to work from other company locations (the cost of travel may be subject to tax)
Able to work flexibly to meet customer and business needs including evening working and weekends. Size and scope of role LT Directorate:
Head of Housing in London employer: rated traders ltd Careers
As an HIA Surveyor with us, you will join a forward-thinking organisation that prioritises employee well-being and professional growth. Our collaborative work culture fosters innovation and encourages you to take the lead in service development while ensuring compliance with essential health and safety regulations. Located in Westminster, we offer unique opportunities for site visits and training, allowing you to expand your expertise in a vibrant urban environment.
