At a Glance
- Tasks: Engage with customers, resolve queries, and connect them to specialist teams.
- Company: Join Southwark Council, a progressive and ambitious local authority.
- Benefits: Competitive salary, flexible hours, and a chance to make a real difference.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Be part of a team that champions equality and improves customer service.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25549 - 31227 £ per year.
About Southwark: Customer Service Officer
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation.
As a Council, we are successful, passionate and forward thinking.
We are committed to our ‘Fairer Futures for All’ promise, which ensures that our residents and businesses are central to everything we do.
If you want to make a difference at a local level, apply to Southwark Council today.
The service is made up of three main work streams, and is responsible for dealing with initial customer contact, via its telephony platform, on behalf of back office and technical business areas.
Officers will attempt a triage with a view to resolving customer queries or connecting them to specialist teams, depending on the complexity of each case.
- Housing and Environment – Day team – Monday to Friday 0800-2000
- Housing and Environment (emergencies) OOH team Monday to Friday 1700-0900, weekends and bank holidays.
- SMART Customer Service Team and Telecare Support and Response Team - 24 hours, 365 days a year.
About You: Customer Service Officer
Ideally, you will have considerable experience in a similar customer experience role and display strong communication and people skills.
Most importantly, will be your flexible and collaborative approach and your willingness to address challenges.
You must understand and be committed to the principles of equality, diversity and inclusion; and be ready to champion Southwark cultural values and behaviours.
You will need to be resilient, emotionally sensitive and demonstrate a heightened level of tolerance, when engaging with our residents and colleagues.
You must have a passion for customer services improvement and be committed to continuous service improvement.
Customer Service Officer must be able to work between the hours of 8:00am to 8:00pm for in hours. Contracted hours are 36 hours per week. Customer Service Officer
Customer Service Officer in London employer: rated traders ltd Careers
As an HIA Surveyor with us, you will join a forward-thinking organisation that prioritises employee well-being and professional growth. Our collaborative work culture fosters innovation and encourages you to take the lead in service development while ensuring compliance with essential health and safety regulations. Located in Westminster, we offer unique opportunities for site visits and training, allowing you to expand your expertise in a vibrant urban environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at rated traders ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like rated traders ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to rated traders ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at rated traders ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at rated traders ltd Careers!
How to prepare for a job interview at rated traders ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
