At a Glance
- Tasks: Provide essential admin support to the Home Ownership Service team and manage correspondence.
- Company: Join Lewisham Council, a community-focused organisation dedicated to improving lives.
- Benefits: Gain valuable experience, training opportunities, and contribute to meaningful community projects.
- Other info: Opportunity for personal growth and a chance to work collaboratively with diverse teams.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive approach to managing administrative tasks.
The predicted salary is between 24300 - 29700 £ per year.
Main Purpose of the job: To provide related general administrative support to the Home Ownership Service team.
Summary of Responsibilities and Personal Duties:
- Manage all correspondence within the Home Ownership Service.
- Carry out routine maintenance and updating of leaseholders and Right to Buy applicants information.
- Assist with the production of service charge statements and bills.
- Complete work in accordance with agreed targets and timescales.
- Ensure all work reflects Lewisham Council corporate objectives and values.
- Maintain an effective customer care approach when carrying out duties.
- Keep up to date with relevant legislations.
- Participate fully and effectively in team working and contribute to a culture of continuous performance improvement.
- Take responsibility for own learning and development to ensure an effective value-added contribution to the Service and Organisation’s objectives are maintained.
- Assist with other duties, as required, ensuring all work reflects Lewisham Council corporate objectives and values as directed.
- Carry out the duties of the post with due regard to the Council’s relevant codes and procedures.
- Participate in the Council’s appraisal system and undertake appropriate training and development identified to enhance work.
- Undertake other duties, commensurate with the grade, as may reasonably be required.
- Consideration will be given to restructuring the duties of this post for a disabled postholder.
PERSON SPECIFICATION
Knowledge:
- Proactively manage a variety of RTB and home ownership functions within procedural & legislative deadlines.
- Have a thorough knowledge and understanding of RTB / Collection / Service Charge legislation and communicate this clearly and precisely to others in writing, interview and telephone.
- Respond to correspondence and complaints and provide drafts for member’s enquiries.
- Identify and record details of vulnerable residents, signpost residents for support as required.
- Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
- Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi-agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required.
- Keep up to date with all relevant legislation and good practice issues relating to the role.
Admin Support Officer in London employer: rated traders ltd Careers
As an HIA Surveyor with us, you will join a forward-thinking organisation that prioritises employee well-being and professional growth. Our collaborative work culture fosters innovation and encourages you to take the lead in service development while ensuring compliance with essential health and safety regulations. Located in Westminster, we offer unique opportunities for site visits and training, allowing you to expand your expertise in a vibrant urban environment.
We think you need these skills to ace Admin Support Officer in London
Communication Skills
Attention to Detail
Time Management
Problem-Solving Skills
Adaptability
Teamwork
Organisational Skills
