At a Glance
- Tasks: Help customers with enquiries and complaints across various channels, ensuring quick resolutions.
- Company: Join a supportive council team dedicated to excellent customer service.
- Benefits: Gain valuable experience, develop communication skills, and enjoy a friendly work environment.
- Other info: Opportunity for growth and learning in a dynamic local government setting.
- Why this job: Make a real difference in your community while enhancing your customer service skills.
- Qualifications: Strong customer service skills and experience handling complaints are essential.
The predicted salary is between 37035 - 45265 £ per year.
The post holder is responsible for processing customer enquiries and complaints from different access channels including in person at Reception, in writing, electronic and by telephone. The post holder must be an experienced and passionate customer service representative, committed to providing an excellent service, adhering to performance standards to achieve timely responses to customer enquiries and complaints.
Principal Accountabilities
- Ensure customer enquiries are answered with the aim of a first time resolution. This means taking decisions within established procedures, providing instant responses or recording enquiries on the Customer Relationship Management System and allocating to Council services.
- Record and allocate formal complaints against Council services in accordance with the complaints policy, advising complainants on the Councils service standards relating to the management of complaints.
- Monitor customer enquiries and complaints, including requests from Members of Parliament and Members of the Senedd, on the Customer Relationship Management System to ensure performance targets are met.
- Liaise with officers from across the Council to ensure that customers, Members of Parliament, Members of the Senedd and complainants receive timely responses and updates to their enquiries.
- Keep customers informed of progress to avoid unnecessary escalation of issues.
- Provide a comprehensive information service to customers of the Council, including Reception, advising on services available and the policies and procedures of the Council which will resolve or inform the needs of the customer.
- Make outbound calls to promote Council services and complete transactions e.g. follow up customer enquiries.
- Actively promote Council services that may be relevant or of interest to the customer e.g. promoting access to online services and My Account, influencing customer behaviour to achieve corporate objectives.
- Contribute to the maintenance of communications on the intranet and internet sites ensuring the information is accurate and up-to-date and identify opportunities for improved electronic access to services such as web e-forms.
- Undertake duties commensurate with the post as required by the Customer Contact Service Manager.
Knowledge and Experience
- Customer Service - excellent customer service skills and a high degree of customer focus to ensure enquiries are answered with the aim of a first time resolution. Essential
- Complaints handling experience of dealing with irate customers and recording complaints in accordance with relevant policy. Essential
- Data Protection - confident, trustworthy and respect confidentiality. Essential
- Previous local government experience.
Customer Service Assistant in Flint employer: rated traders ltd Careers
As an HIA Surveyor with us, you will join a forward-thinking organisation that prioritises employee well-being and professional growth. Our collaborative work culture fosters innovation and encourages you to take the lead in service development while ensuring compliance with essential health and safety regulations. Located in Westminster, we offer unique opportunities for site visits and training, allowing you to expand your expertise in a vibrant urban environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Flint
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at rated traders ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like rated traders ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Flint
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to rated traders ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at rated traders ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at rated traders ltd Careers!
How to prepare for a job interview at rated traders ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
