Complaint Officer Please note: Candidates will be required to attend the office 5 days per week for the first 4 to 6 weeks of their assignment, thereafter upon completion of training, hybrid working arrangements may be introduced with a minimum of 3 days in the office depending on service requirements.
Complaint Officer Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs).
Complaint Officer Lead and initiate the Directorate’s service improvement work and identifying improvements in service.
- Run or support the Community Services Directorate with project work and administrative tasks.
- Responsible for the analysis, allocation, administration and collation of all representations in the form of complaints, correspondence, MP and Member enquiries including Ombudsman enquiries, on behalf of the Directorate and Departmental Management Team (DMT). Responsible for producing the departmental procedures and working to corporate procedures.
- Have the responsibility on behalf of the Directorate and DMT; for response and collation, analysing, administering and distribution of records all FOIs, EIR and Data Protection requests according to legislative procedures and corporate guidelines.
- Identify and implement service improvements; researching best practice and make recommendations to managers and DMT to change processes and procedures.
Main Duties: Complaint Officer
1) Responsible for the analysis, allocation, administration and collation of all representations in the form of complaints, correspondence, MP and Member enquiries including Ombudsman enquiries, on behalf of the Directorate and Departmental Management Team (DMT). Responsible for producing the departmental procedures and working to corporate procedures.
2) Have the responsibility on behalf of the Directorate and DMT; for response and collation, analysing, administering and distribution of records all FOIs, EIR and Data Protection requests according to legislative procedures and corporate guidelines.
3) Identify and implement service improvements; researching best practice and make recommendations to managers and DMT to change processes and procedures.
4) Monitor all types of the Directorate’s casework to ensure all their responses are sent on time and alert DMT and managers of issues with casework or timescales that could bring the Council or the Directorate into disrepute.
5) Notify relevant DMT members, managers or staff of urgent and complex complaints or enquiries and assist them in investigating, producing, co-ordinating or refining response, as appropriate, maintaining a high level of service. Make suggestions for resolutions to the relevant ...
Complaint Officer employer: rated traders ltd Careers
As an HIA Surveyor with us, you will join a forward-thinking organisation that prioritises employee well-being and professional growth. Our collaborative work culture fosters innovation and encourages you to take the lead in service development while ensuring compliance with essential health and safety regulations. Located in Westminster, we offer unique opportunities for site visits and training, allowing you to expand your expertise in a vibrant urban environment.
