At a Glance
- Tasks: Make outbound calls to engage tradespeople and win back cancelled accounts.
- Company: Join Rated People Ltd., a supportive company in Greater London.
- Benefits: Enjoy 25 days holiday, private medical insurance, and enhanced parental leave.
- Other info: Be part of a dynamic team with opportunities for growth.
- Why this job: Drive engagement and build lasting relationships with tradespeople.
- Qualifications: Strong communication skills and a passion for customer engagement.
The predicted salary is between 30000 - 40000 £ per year.
Rated People Ltd. is looking for a Retention Account Manager in Greater London. In this phone-first role, you will make high volumes of outbound calls to engage tradespeople and win back cancelled accounts, ensuring their ongoing relationship with our platform. Your success will depend on your ability to maintain constant contact and drive engagement.
You’ll enjoy a supportive company culture and can benefit from:
- 25 days of holiday
- Private medical insurance
- Enhanced parental leave
Retention Account Manager - Outbound Call Specialist employer: Rated People Ltd.
Rated People Ltd. is an excellent employer, offering a vibrant and supportive work culture in Greater London that prioritises employee well-being and growth. With benefits such as 25 days of holiday, private medical insurance, and enhanced parental leave, we ensure our team feels valued and motivated to succeed in their roles. Join us to be part of a dynamic environment where your contributions directly impact our community of tradespeople.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Account Manager - Outbound Call Specialist
✨Tip Number 1
Practice your phone skills! Since this role is all about making outbound calls, get comfortable chatting on the phone. Try role-playing with a friend or family member to build your confidence and refine your pitch.
✨Tip Number 2
Know your stuff! Research Rated People Ltd. and understand their platform inside out. This will help you engage tradespeople effectively and show that you're genuinely interested in helping them.
✨Tip Number 3
Be ready for objections! In a retention role, you'll face pushback from tradespeople. Prepare responses to common objections so you can turn those 'no's into 'yes's with ease.
✨Tip Number 4
Apply through our website! We want to see your application come through our platform. It shows you're serious about joining us and makes it easier for us to keep track of your progress.
We think you need these skills to ace Retention Account Manager - Outbound Call Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about engaging with tradespeople and helping them reconnect with our platform.
Tailor Your Experience:Make sure to highlight any relevant experience you have in outbound calling or account management. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly see why you’d be a great fit for the team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rated People Ltd.
✨Know Your Numbers
Since this role involves making high volumes of outbound calls, be prepared to discuss your previous call metrics. Highlight any experience you have with KPIs, such as call volume, conversion rates, or customer retention statistics. This shows that you understand the importance of performance in a phone-first role.
✨Engagement Strategies
Think about how you can engage tradespeople effectively. Prepare examples of successful strategies you've used in the past to win back clients or maintain relationships. This will demonstrate your proactive approach and ability to drive engagement, which is crucial for this position.
✨Show Your Personality
In a role focused on outbound calls, your personality matters! Practice speaking clearly and confidently, and don’t shy away from showing enthusiasm. The interviewers will want to see that you can build rapport over the phone, so let your genuine self shine through.
✨Research the Company Culture
Rated People Ltd. prides itself on a supportive company culture. Familiarise yourself with their values and think about how you can contribute to that environment. Be ready to discuss why you’re excited about working there and how you align with their mission, especially regarding maintaining ongoing relationships with tradespeople.
