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For Companies At a Glance
- Tasks: Support tradespeople, ensuring they maximise their success on our platform.
- Company: Join Rated People, the UK's leading marketplace for skilled tradespeople.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a vibrant company culture.
- Other info: Be part of a supportive team that values engagement and continuous improvement.
- Why this job: Make a real impact by helping tradespeople thrive and grow their businesses.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 30000 - 40000 £ per year.
At Rated People, we are proud to be the UK’s leading online marketplace connecting homeowners with skilled local tradespeople. With more than 10,000 tradespeople across the country covering 200+ trades, we make it easy for homeowners to find trusted professionals and for tradespeople to grow their reputation and business. We’ve been doing this for almost 20 years, and 95% of work booked through our platform is rated 4 stars or higher. We’re all about building trust, streamlining the process, and helping both sides get the job done right.
OUR VALUES
- Energy: We bring passion, drive and positivity
- Engagement: We take ownership, we trust one another
- Execution: We make it happen
- Edge: We have courage and are decisive
THE ROLE
A Rated People Account Executive supports tradespeople through different phases of the customer lifecycle; listening to and acting on their needs, their wants and delivering a best-in-class tradesperson experience. You will have specific accounts to look after depending on the life cycle stage. Your focus will be on ensuring that the tradesperson has the support they need to be successful and grow on the platform.
Responsibilities include:
- Act as the primary point of contact for a portfolio of tradespeople, providing timely support and guidance to help them maximise value from the platform.
- Handle inbound queries and issues efficiently, delivering a consistently high-quality customer experience.
- Proactively identify risks to account retention and escalate emerging challenges to relevant internal teams.
- Support engagement initiatives by promoting platform features, marketplace updates, and campaigns that drive active usage.
- Monitor account engagement metrics, identifying trends or changes in behaviour to inform proactive outreach.
- Stay closely connected with your accounts through proactive phone outreach, prioritising relevant, value-adding conversations over volume-based activity.
- Contribute to the continuous improvement of team processes, outreach strategies, and tools to enhance efficiency and impact.
- Act as the voice of the tradesperson internally, advocating for product and service improvements that increase adoption and satisfaction.
WHAT WE OFFER?
- 25 days’ holiday (plus one day for every year of service, capped at 30 days)
- Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs
- Private medical insurance (including mental health and virtual GP)
- Enhanced parental leave
- Cycle to work scheme
- Life assurance
- Travel loans
Ready to Make an Impact? Come join a team that’s passionate, supportive, and driven by purpose—and help shape experiences that truly make a difference.
Account Executive - Rated People in London employer: Rated People Ltd.
Contact Detail:
Rated People Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive - Rated People in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences at Rated People. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Rated People's values. Show us your energy and engagement by sharing examples of how you've taken ownership in past roles. We love candidates who align with our culture!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family, focusing on common questions for Account Executives. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Rated People team!
We think you need these skills to ace Account Executive - Rated People in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about helping tradespeople succeed and making a difference in their lives.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the responsibilities of the Account Executive role. We love seeing how your unique background can contribute to our mission at Rated People.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the position. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Rated People Ltd.
✨Know the Company Inside Out
Before your interview, dive deep into Rated People’s mission and values. Understand how they connect homeowners with tradespeople and what makes their platform unique. This knowledge will help you demonstrate your genuine interest in the role and align your answers with their core values.
✨Showcase Your Customer-Centric Approach
As an Account Executive, you'll be the go-to person for tradespeople. Prepare examples from your past experiences where you've successfully supported clients or customers. Highlight how you listened to their needs and provided solutions that made a difference—this will show you’re ready to deliver that best-in-class experience they value.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult client or promoting a new feature. Think through potential scenarios related to account retention and engagement, and be ready to discuss your thought process and actions. This will showcase your problem-solving skills and proactive mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured for the role, or what challenges the company is currently facing. This not only shows your enthusiasm but also helps you gauge if Rated People is the right fit for you.