At a Glance
- Tasks: Support tradespeople, ensuring they maximise their success on our platform.
- Company: Join Rated People, the UK's leading marketplace for skilled tradespeople.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a vibrant company culture.
- Other info: Be part of a supportive team that values energy, engagement, and execution.
- Why this job: Make a real impact by helping tradespeople thrive and grow their businesses.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 30000 - 40000 £ per year.
At Rated People, we are proud to be the UK’s leading online marketplace connecting homeowners with skilled local tradespeople. With more than 10,000 tradespeople across the country covering 200+ trades, we make it easy for homeowners to find trusted professionals and for tradespeople to grow their reputation and business. We’ve been doing this for almost 20 years, and 95% of work booked through our platform is rated 4 stars or higher. We’re all about building trust, streamlining the process, and helping both sides get the job done right.
OUR VALUES
- Energy: We bring passion, drive and positivity
- Engagement: We take ownership, we trust one another
- Execution: We make it happen
- Edge: We have courage and are decisive
THE ROLE
A Rated People Account Executive supports tradespeople through different phases of the customer lifecycle; listening to and acting on their needs, their wants and delivering a best-in-class tradesperson experience. You will have specific accounts to look after depending on the life cycle stage. Your focus will be on ensuring that the tradesperson has the support they need to be successful and grow on the platform.
Responsibilities include:
- Act as the primary point of contact for a portfolio of tradespeople, providing timely support and guidance to help them maximise value from the platform.
- Handle inbound queries and issues efficiently, delivering a consistently high-quality customer experience.
- Proactively identify risks to account retention and escalate emerging challenges to relevant internal teams.
- Support engagement initiatives by promoting platform features, marketplace updates, and campaigns that drive active usage.
- Monitor account engagement metrics, identifying trends or changes in behaviour to inform proactive outreach.
- Stay closely connected with your accounts through proactive phone outreach, prioritising relevant, value-adding conversations over volume-based activity.
- Contribute to the continuous improvement of team processes, outreach strategies, and tools to enhance efficiency and impact.
- Act as the voice of the tradesperson internally, advocating for product and service improvements that increase adoption and satisfaction.
WHAT WE OFFER?
- 25 days’ holiday (plus one day for every year of service, capped at 30 days)
- Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs
- Private medical insurance (including mental health and virtual GP)
- Enhanced parental leave
- Cycle to work scheme
- Life assurance
- Travel loans
Ready to Make an Impact? Come join a team that’s passionate, supportive, and driven by purpose—and help shape experiences that truly make a difference.
Account Executive in London employer: Rated People Ltd.
Rated People is an exceptional employer, offering a vibrant and inclusive work culture that empowers employees to take ownership and pride in their contributions. With a strong focus on employee well-being, we provide generous benefits such as private medical insurance, enhanced parental leave, and a cycle to work scheme, all while fostering professional growth through continuous improvement initiatives. Join us in our mission to connect homeowners with skilled tradespeople and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching Rated People thoroughly. Understand their values and how they connect tradespeople with homeowners. This will help you align your answers with what they care about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help tradespeople succeed on the platform. Use specific examples from your past experiences to show you mean business.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Rated People team.
We think you need these skills to ace Account Executive in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We love candidates who are genuinely excited about helping tradespeople succeed and making a difference in their lives.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that align with the responsibilities of the Account Executive role. We want to see how your skills can directly benefit our tradespeople!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the team and how you can contribute to our mission.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Rated People Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Rated People. Understand their mission, values, and how they connect homeowners with tradespeople. This will not only show your enthusiasm but also help you align your answers with their core values.
✨Showcase Your Customer-Centric Approach
As an Account Executive, you'll be the go-to person for tradespeople. Prepare examples from your past experiences where you've successfully supported clients or customers. Highlight how you listened to their needs and provided solutions that made a difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios where you had to manage difficult situations or improve customer engagement. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion for Improvement
Rated People values continuous improvement, so be ready to discuss how you've contributed to process enhancements in previous roles. Share specific examples of how you've identified areas for growth and implemented changes that benefited your team or clients.
