At a Glance
- Tasks: Support tradespeople, ensuring they thrive on our platform and receive top-notch assistance.
- Company: Join Rated People, the UK's leading marketplace connecting homeowners with skilled tradespeople.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a vibrant company culture.
- Other info: Be part of a supportive team that values energy, engagement, and execution.
- Why this job: Make a real impact by helping tradespeople succeed and grow their businesses.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT RATED PEOPLE
At Rated People, we are proud to be the UK’s leading online marketplace connecting homeowners with skilled local tradespeople. With more than 10,000 tradespeople across the country covering 200+ trades, we make it easy for homeowners to find trusted professionals and for tradespeople to grow their reputation and business. We’ve been doing this for almost 20 years, and 95% of work booked through our platform is rated 4 stars or higher. We’re all about building trust, streamlining the process, and helping both sides get the job done right.
OUR VALUES
- Energy – We bring passion, drive and positivity
- Engagement – We take ownership, we trust one another
- Execution – We make it happen
- Edge – We have courage and are decisive
THE ROLE
A Rated People Account Executive supports tradespeople through different phases of the customer lifecycle; listening to and acting on their needs, their wants and delivering a best-in-class tradesperson experience. You will have specific accounts to look after depending on the life cycle stage. Your focus will be on ensuring that the tradesperson has the support they need to be successful and grow on the platform.
Responsibilities
- Act as the primary point of contact for a portfolio of tradespeople, providing timely support and guidance to help them maximise value from the platform.
- Handle inbound queries and issues efficiently, delivering a consistently high-quality customer experience.
- Proactively identify risks to account retention and elevate emerging challenges to relevant internal teams.
- Support engagement initiatives by promoting platform features, marketplace updates, and campaigns that drive active usage.
- Monitor account engagement metrics, identifying trends or changes in behaviour to inform proactive outreach.
- Stay closely connected with your accounts through proactive phone outreach, prioritising relevant, value‑adding conversations over volume‑based activity.
- Contribute to the continuous improvement of team processes, outreach strategies, and tools to enhance efficiency and impact.
- Act as the voice of the tradesperson internally, advocating for product and service improvements that increase adoption and satisfaction.
WHAT WE OFFER?
- 25 days’ holiday (plus one day for every year of service, capped at 30 days)
- Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs
- Private medical insurance (including mental health and virtual GP)
- Enhanced parental leave
- Cycle to work scheme
- Life assurance
- Travel loans
Ready to Make an Impact? Come join a team that’s passionate, supportive, and driven by purpose—and help shape experiences that truly make a difference.
Account Executive employer: Rated People Ltd.
Rated People is an exceptional employer, offering a vibrant and inclusive work culture that empowers employees to take ownership and pride in their contributions. With a strong focus on employee well-being, we provide generous benefits such as private medical insurance, enhanced parental leave, and a cycle to work scheme, all while fostering professional growth through engaging initiatives and a supportive team environment. Join us in making a meaningful impact in the lives of tradespeople and homeowners across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive
✨Tip Number 1
Get to know the company inside out! Research Rated People, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a win!
✨Tip Number 3
Practice your pitch! Be ready to talk about how your skills align with the role of Account Executive. Highlight your experience in customer support and how you can help tradespeople thrive on the platform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Rated People and making an impact.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about helping tradespeople succeed and making a difference in their lives.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Account Executive role. We want to see how your skills can help us support our tradespeople effectively!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly understand how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at Rated People Ltd.
✨Know Your Trades
Familiarise yourself with the tradespeople and services Rated People connects homeowners with. Understanding their needs and challenges will help you demonstrate your ability to support them effectively during the interview.
✨Showcase Your Customer Experience Skills
Be ready to share specific examples of how you've provided exceptional customer service in the past. Highlight situations where you identified issues and proactively resolved them, as this aligns perfectly with the role's focus on delivering a best-in-class experience.
✨Engage with Their Values
Rated People values energy, engagement, execution, and edge. Think about how you can embody these values in your responses. Prepare anecdotes that showcase your passion, ownership, decisiveness, and ability to drive results.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their strategies for improving tradesperson engagement or how they measure success in account retention. This demonstrates your proactive mindset and genuine interest in contributing to their mission.
