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- Tasks: Provide 1st and 2nd line support, resolving incidents and service requests efficiently.
- Company: Join a public sector organisation in West London with a commitment to safeguarding.
- Benefits: Starting salary of £34,878 - £37,035, great holiday allowance, and pension contributions.
- Other info: Onsite work with potential for remote days after probation; career growth opportunities await.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Experience with SQL, SSRS, Python, and Powershell is essential.
The predicted salary is between 34878 - 37035 £ per year.
Rate Recruitment have partnered with a public sector organisation in West London who are looking to appoint an Application Support Analyst (MIS). The role will involve working onsite every day with the possibility of 1 day a week remote after passing probation. The starting salary is £34,878 - £37,035 with great holiday allowance and pension contributions.
Providing 1st- and 2nd-line support, ensuring all incidents and service requests are logged, prioritised, updated, and resolved within agreed timescales. Escalate complex issues to suppliers or internal specialists and maintain accurate records, identifying recurring problems and contributing to improvements in systems, processes, and documentation.
Support user onboarding and access management, including account creation, basic MIS guidance, and updates to knowledge-base materials. Experience with SQL, SSRS, Python, and Powershell would be essential.
Please apply or get in touch to discuss further, and feel free to share. Unfortunately, my client can't offer sponsorship for this position.
Rate Recruitment Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. In accordance with the DfE statutory guidance 'Keeping Children Safe in Education', this may also include an online search as part of our due diligence on shortlisted applicants.
Application Support Analyst employer: RATE RECRUITMENT LIMITED
Contact Detail:
RATE RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector or tech community. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves SQL, SSRS, Python, and Powershell, make sure you can confidently discuss your experience with these tools. We recommend doing some mock interviews to get comfortable!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled complex issues in the past. This will demonstrate your ability to handle the 1st- and 2nd-line support tasks effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to help you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with SQL, SSRS, Python, and Powershell, as these are essential for the position. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. We love seeing enthusiasm and a personal touch in applications.
Showcase Problem-Solving Skills: Since the role involves resolving incidents and service requests, be sure to include examples of how you've tackled complex issues in the past. We appreciate candidates who can demonstrate their problem-solving abilities effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at RATE RECRUITMENT LIMITED
✨Know Your Tech
Make sure you brush up on your SQL, SSRS, Python, and Powershell skills. Be ready to discuss how you've used these technologies in past roles or projects. It’s a great way to show you’re not just familiar with them but can actually apply them effectively.
✨Understand the Role
Read the job description thoroughly and understand what 1st- and 2nd-line support entails. Be prepared to talk about how you would handle incidents and service requests, and think of examples from your experience that demonstrate your problem-solving skills.
✨Show Your Communication Skills
As an Application Support Analyst, you'll need to communicate clearly with users and possibly escalate issues. Practice explaining technical concepts in simple terms, and be ready to share how you've successfully supported users in the past.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their approach to user onboarding or how they handle recurring issues.