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- Tasks: Investigate and resolve complex customer issues while collaborating with various teams.
- Company: Anaplan is a leading platform for business decision-making, trusted by Fortune 50 companies.
- Benefits: Enjoy a diverse workplace, opportunities for growth, and a fun, supportive culture.
- Why this job: Join a dynamic team, learn about cutting-edge technology, and make a real impact on customers.
- Qualifications: Ideal for graduates or early career analysts with a passion for problem-solving and data analytics.
- Other info: Work in York, England, with flexible office days and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!
Anaplan is looking for a tenacious Support Analyst to join Level 3 team based in York, England on a full time basis. You will be expected to be in the office at least two days per week. This is an amazing opportunity to learn about the Anaplan product from a technical standpoint and understand the things that need changing, whilst working with our most important customers.
Your role Level 3 Support investigates and diagnoses complex problems reported by Anaplan customers. Any issues that require in-depth knowledge of the product, or an investigation into the logging or back-end of the system will be dealt with by Level 3. The range of issues are diverse, and can vary from front-end client or UI issues, to modelling or server problems, to platform or network performance.
As a L3 Support Analyst, you'll gain detailed product knowledge, work with large volumes of data and work with multiple teams including Engineering, Product, Operations, Customer Success and Customer Support to ensure that the customer issue is resolved quickly and thoroughly. Level 3 exists to resolve challenges which means priorities change on a daily and even hourly basis. Therefore, your focus may need to be frequently shifted and you'll need to have a good understanding of what's important to the customer and internal teams.
On a day to day basis you will be working on:
- Investigating complex issues raised by users
- Communicating progress of issues/fixes to both technical and non-technical users
- Using your problem solving and creativity to derive solutions where needed for users
- Guiding users through sophisticated solutions
- Detailing investigations of new issues
- Prioritising customer cases within your own queue
- Raising bugs where appropriate
- Onboarding new features and changes to the Support Teams
Minimum Requirements:
- Graduate or early in career analyst working with data analytics tools / Excel
- Degree in Mathematics, Physics, Electronic Engineering or Computer Science (or a similar degree using large and complex data sets)
- Quick learner with a desire to understand sophisticated systems and software behaviour
- Genuine passion for problem solving and persistence when vital
- Analytical skills with a methodical approach
- Ability to work to time constraints within an exciting environment
- Ability to switch focus as priorities change
- Good communication skills with ability to convey technical information clearly
Our Commitment to Diversity, Equity, Inclusion and Belonging: Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Junior Level III Support Analyst employer: RATA TRANSPORTATION LLC
Contact Detail:
RATA TRANSPORTATION LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Level III Support Analyst
✨Tip Number 1
Familiarise yourself with Anaplan's platform and its functionalities. Understanding the product inside out will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising with real-world scenarios. Think about how you would approach complex issues and communicate solutions effectively to both technical and non-technical users.
✨Tip Number 3
Network with current or former Anaplan employees on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced by Level 3 Support Analysts, which can be invaluable during your application process.
✨Tip Number 4
Stay updated on industry trends related to data analytics and support roles. Being knowledgeable about the latest tools and technologies will show that you're proactive and ready to contribute to the team from day one.
We think you need these skills to ace Junior Level III Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Junior Level III Support Analyst at Anaplan. Familiarise yourself with the technical aspects mentioned in the job description, such as data analytics tools and problem-solving skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your analytical skills, problem-solving abilities, and any experience with data analytics tools or similar software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and your desire to work in a dynamic environment. Mention specific examples from your past experiences that demonstrate your ability to handle complex issues and communicate effectively with both technical and non-technical users.
Showcase Your Soft Skills: In your application, highlight your communication skills and adaptability. Anaplan values a Winning Culture, so mentioning your ability to work collaboratively and shift focus as priorities change will resonate well with their team ethos.
How to prepare for a job interview at RATA TRANSPORTATION LLC
✨Understand the Anaplan Product
Before your interview, take some time to familiarise yourself with Anaplan's platform and its functionalities. Knowing how the product works will help you answer technical questions and demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled complex problems in the past. Highlight your analytical skills and methodical approach, as these are crucial for a Level 3 Support Analyst.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. Good communication is key, so think about how you can convey your ideas clearly during the interview.
✨Demonstrate Adaptability
The role requires shifting priorities frequently, so be ready to discuss how you've managed changing demands in previous roles. Share examples that showcase your ability to adapt and stay focused under pressure.
