At St AustellBrewery, we take pride in our high-quality portfolio of Pubs and Inns. Theyeach have a personality of their own and are found located in prime locationsacross the South West, from Bristol to the Isles of Scilly.
We have an excitingopportunity for a Central Reservations Agent to join our Central ReservationsTeam. Our Central Reservation Agents play a crucial role in deliveringexperience that delight our guests. You will demonstrate a confident approachto selling hotel facilities, converting sales into reservations, while buildingstrong relationships and solving problems.
The CentralReservations department is open from 8.30am to 8.30pm, Monday to Sunday, Shift patterns are varied and will culminate in 35 hours per week.
About You:
- Excellent communication skillswith a professional telephone manner.
- Experience of working in acall centre or hospitality environment.
- Excellent organisationalskills, strong attention to detail, and an ability to effectivelyprioritise and manage competing priorities.
- A problem solver, you areunflappable and stay calm under pressure. You are flexible and comfortableworking within a fast-paced environment.
- Ateam playerwhoworks well with others.
- You have previous experiencein a similar role, preferably in a call centre or in a hospitalitysetting. An understanding of hotel property management systems isbeneficial, but not essential.
What we offer in return:
Experience more rewards:
- Competitive bonus scheme withquarterly and super yearly payment opportunities
- Pension Scheme - 4% Employeeand Employer or increase to 5%
- Have a voice in shaping ourworkplace through employee-led forums and working groups, influencingpolicies, and initiatives
Experience more Perks:
- 30% discount on food &drink within our managed pubs
- 30% off in our Visitors Centreshop including brands like Yeti, St. Eval, Atlantic blankets
- 50% discount on accommodationwithin the managed estate
- Cycle to work scheme
- Westfield Health cash plan –Claim money back for Dental, Eye Care, Physio etc.
- Westfield Rewards – Shoppingrewards
Experience more Opportunity:
- Fantastic training &career development opportunities
- Access to Thrive, ourlearning platform packed with training, resources and developmentopportunities,
- Clear career pathways designedto help you grow
St Austell Brewery isan Equal Opportunities employer, and we positively encourage applications fromsuitably qualified and eligible candidates, regardless of age, sex, race,disability, sexual orientation, gender reassignment, religion or belief, marital/civilpartnership status, or pregnancy and maternity.
We also welcomerequests for flexible working.
We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments, such as:
- Alternative applicationformats
- Additional time duringassessments
- Accessible interview locations
- Support with communicationneeds
- Assistance with travelarrangements
Central Reservations Agent employer: Rashleigh Arms
At Samuel Jones, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and creativity thrive. Located in the heart of Exeter, our kitchen assistant role provides not only competitive benefits like generous discounts and flexible working hours but also ample opportunities for personal growth through in-house training programmes. Join us to be part of a passionate team dedicated to delivering exceptional dining experiences in a welcoming environment.
