At a Glance
- Tasks: Provide technical support and assistance for software and hardware issues.
- Company: Join the Qendra Ndërinstitucionale e Rrjetit Akademik Shqiptar team.
- Benefits: Gain hands-on experience in a dynamic tech environment.
- Other info: Opportunity to develop customer service and communication skills.
- Why this job: Make a difference by helping users solve their tech problems.
- Qualifications: Bachelor's degree in engineering or natural sciences with strong computer skills.
The predicted salary is between 25000 - 35000 € per year.
Qendra Ndërinstitucionale e Rrjetit Akademik Shqiptar shpall vendin vakant për pozicionin “Help Desk”. Pozicioni i punës si Help Desk ofron mbështetje dhe asistencë teknike për përdoruesit e softuereve, pajisjeve apo sistemeve të ndërtuara nga Departamenti i Zhvillimit në RASH. Si dhe, jep mbështetje e ndihmë në përfundimin e detyrave ose zgjidhjes së problemeve përmes testeve diagnostikuese edhe në qasjes në distancë nga kompjuterët e tyre.
Kerkohen kandidate qe kane perfunduar studimet Bachelor ne programe inxhinierike ose shkenca te natyres me njohuri/aftesi te mira kompjuterike. Kandidati/ja duhet të dëftojë se zotëron aftësitë e mëposhtme:
- Të njohjë mirë gjuhën angleze.
- Të ketë aftësi të mira kompjuterike dhe aftësia për të zgjidhur e diagnostikuar problemet.
- Të jetë i familjarizuar me të dy sistemet kompjuterike Windows dhe Mac si dhe me Hardwaret e tyre.
- Të ketë aftësi të mira për Shërbimin ndaj Klientit.
- Të ketë aftësi për të Komunikuar në mënyrë efektive për të ndihmuar përdoruesit të zgjidhin problematikat që ju shfaqen.
- Të jetë teknikisht i aftë të shkruaj e redaktojë azhornimin e manualeve.
- Të mundësojë trajnimin e përdoruesve me sistemet apo softueret e RASH.
- Të ndjekë çështjet së bashku me përdoruesit deri në zgjidhjen e plotë të tyre.
- Ndërtimi i raporteve për të analizuar ankesat dhe problemet e zakonshme.
- Hyrja në distancë te pajisjet kompjuterike ose softuerët për të bërë ndryshime dhe rregulluar problemet.
Të interesuarit të dërgojnë CV në, tek: recruiting@rash.al, me subjekt: Help Desk brenda datës 31 Tetor 2023.
Help Desk in Street employer: RASH - Academic Network of Albania
Qendra Ndërinstitucionale e Rrjetit Akademik Shqiptar is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to grow their technical skills in a supportive environment. Located in a vibrant academic setting, the Help Desk position offers meaningful engagement with users while contributing to the development of cutting-edge software and systems, ensuring that team members can thrive both personally and professionally.
Contact Detail:
RASH - Academic Network of Albania Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk in Street
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues. You never know who might have a lead on that perfect Help Desk role.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when discussing your technical abilities and customer service experience. We recommend getting a friend to throw some questions your way.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled tech issues in the past. This will demonstrate your ability to diagnose and resolve problems effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Help Desk in Street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and experience relevant to the Help Desk role. We want to see how your background fits with what we do, so don’t be shy about showcasing your computer knowledge and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping users and how your communication skills can make a difference. We love seeing enthusiasm, so let your personality come through!
Showcase Your Customer Service Skills:Since this role involves assisting users, it’s crucial to demonstrate your customer service experience. Share examples of how you've effectively communicated and resolved issues in the past – we want to know how you handle tricky situations!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at RASH - Academic Network of Albania
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially regarding Windows and Mac systems. Be prepared to discuss common issues users face and how you would troubleshoot them. This will show that you're not just familiar with the software but can also provide effective solutions.
✨Practice Your Communication Skills
Since this role requires excellent customer service skills, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to simulate potential user queries. Clear communication is key to helping users resolve their issues.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully diagnosed and resolved technical problems. Be ready to share these stories during the interview to demonstrate your analytical thinking and ability to follow through until the issue is fully resolved.
✨Familiarise Yourself with RASH Systems
If possible, do a bit of research on the specific systems and software used by the Qendra Ndërinstitucionale e Rrjetit Akademik Shqiptar. Showing that you have taken the initiative to understand their tools will impress the interviewers and highlight your genuine interest in the position.
