At a Glance
- Tasks: Provide technical support and assistance for software and hardware issues.
- Company: Join the Qendra Ndërinstitucionale e Rrjetit Akademik Shqiptar team.
- Benefits: Gain hands-on experience in a dynamic tech environment.
- Other info: Opportunity to develop customer service and communication skills.
- Why this job: Make a difference by helping users solve their tech problems.
- Qualifications: Bachelor's degree in engineering or natural sciences with strong computer skills.
The predicted salary is between 25000 - 35000 € per year.
Qendra Ndërinstitucionale e Rrjetit Akademik Shqiptar shpall vendin vakant për pozicionin “Help Desk”. Pozicioni i punës si Help Desk ofron mbështetje dhe asistencë teknike për përdoruesit e softuereve, pajisjeve apo sistemeve të ndërtuara nga Departamenti i Zhvillimit në RASH. Si dhe, jep mbështetje e ndihmë në përfundimin e detyrave ose zgjidhjes së problemeve përmes testeve diagnostikuese edhe në qasjes në distancë nga kompjuterët e tyre.
Kërkohen kandidate që kanë përfunduar studimet Bachelor në programe inxhinierike ose shkenca të natyrës me njohuri/aftësi të mira kompjuterike. Kandidati/ja duhet të dëftojë se zotëron aftësitë e mëposhtme:
- Të njohë mirë gjuhën angleze.
- Të ketë aftësi të mira kompjuterike dhe aftësinë për të zgjidhur e diagnostikuar problemet.
- Të jetë i familjarizuar me të dy sistemet kompjuterike Windows dhe Mac si dhe me hardware-t e tyre.
- Të ketë aftësi të mira për Shërbimin ndaj Klientit.
- Të ketë aftësi për të komunikuar në mënyrë efektive për të ndihmuar përdoruesit të zgjidhin problematikat që ju shfaqen.
- Të jetë teknikisht i aftë të shkruaj e redaktojë azhornimin e manualeve.
- Të mundësojë trajnimin e përdoruesve me sistemet apo softuerët e RASH.
- Të ndjekë çështjet së bashku me përdoruesit deri në zgjidhjen e plotë të tyre.
- Ndërtimi i raporteve për të analizuar ankesat dhe problemet e zakonshme.
- Hyrja në distancë te pajisjet kompjuterike ose softuerët për të bërë ndryshime dhe rregulluar problemet.
Të interesuarit të dërgojnë CV në, tek: recruiting@rash.al, me subjekt: Help Desk brenda datës 31 Tetor 2023.
Help Desk in Somerset employer: RASH - Academic Network of Albania
Joining the Qendra Ndërinstitucionale e Rrjetit Akademik Shqiptar as a Help Desk professional offers a unique opportunity to be part of a collaborative and innovative work environment dedicated to supporting academic institutions. With a strong emphasis on employee development, you will have access to training and growth opportunities while contributing to meaningful projects that enhance user experience across various software and systems. Located in a vibrant academic setting, this role not only allows for personal and professional advancement but also fosters a culture of teamwork and problem-solving.
Contact Detail:
RASH - Academic Network of Albania Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk in Somerset
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of both Windows and Mac systems, as well as hardware troubleshooting. We want to see you confidently tackle any tech issue that comes your way.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you help users solve problems. The better you can communicate and empathise, the more likely you are to impress during interviews.
✨Tip Number 3
Show us your problem-solving prowess! Prepare examples of past experiences where you diagnosed and resolved issues effectively. We love hearing about how you’ve made a difference for users.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Don’t forget to tailor your CV to highlight your relevant skills and experiences for the Help Desk role.
We think you need these skills to ace Help Desk in Somerset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Help Desk position. Highlight your technical skills, especially in troubleshooting and customer service, as these are key for us at StudySmarter.
Show Off Your Communication Skills:Since effective communication is crucial for this role, include examples in your application that demonstrate how you've helped users solve problems in the past. We love seeing real-life scenarios!
Be Clear and Concise:When writing your cover letter or any additional documents, keep it clear and to the point. We appreciate straightforwardness, so make sure you get your main points across without fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Help Desk position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at RASH - Academic Network of Albania
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially regarding Windows and Mac systems. Be prepared to discuss common hardware issues and how to troubleshoot them, as this will show your potential employer that you're ready to tackle the challenges of the Help Desk role.
✨Practice Your Customer Service Skills
Since this position requires strong customer service abilities, think of examples from your past experiences where you've successfully helped someone solve a problem. Practising how you communicate these scenarios can help you demonstrate your skills effectively during the interview.
✨Familiarise Yourself with RASH Systems
If possible, get to know the software and systems used by the Qendra Ndërinstitucionale e Rrjetit Akademik Shqiptar. Showing that you have taken the initiative to learn about their specific tools will impress the interviewers and highlight your enthusiasm for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the team, the challenges they face, and how success is measured in the Help Desk role. This not only shows your interest but also helps you determine if the company is the right fit for you.
