At a Glance
- Tasks: Welcome customers, assist in consultations, and support the sales team in a vibrant jewellery store.
- Company: Taylor & Hart, a bespoke jeweller creating custom engagement and wedding rings.
- Benefits: Competitive salary, performance bonuses, 33 days holiday, and potential business ownership.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Join a creative team and help customers design their dream jewellery pieces.
- Qualifications: Experience in fine jewellery and customer service is essential.
The predicted salary is between 12000 - 15000 £ per year.
Taylor & Hart is an e‑commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high‑quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience.
The role is to provide customers with an industry‑leading consultation experience, building knowledge in 3D design, jewellery, diamonds, gemstones, and company processes while assisting the sales team. There is no individual sales target; the long‑term goal is becoming a Design Consultant within 12–24 months.
Main Responsibilities
- Warmly invite and welcome customers to the store
- Assist in qualifying walk‑in customers
- Work with the wider team on visual merchandising implementation
- Conduct wedding ring (and eventually engagement ring) consultations
- Ensure all products are displayed correctly in line with guidelines
- Process sales in store efficiently and smoothly
- Assist with any after‑care services, from booking in to handling face‑to‑face after‑care bookings
- Assist in the opening and closing procedure and frequent shop‑floor walks during the day
- Follow all store policies and procedures
- Understand loss prevention and health and safety procedures
- Provide support to the wider sales team when requested
- Phone customers to confirm attendances on the day and following day (if not already confirmed)
- Inspire excitement with every customer, confidently guiding them through the Taylor & Hart journey and ensuring each becomes a brand ambassador
- Ask open questions to make customers comfortable and understand their needs
- Educate customers on products and services, answering any questions about the brand and policies
- Collaborate with the wider sales team to ensure every product aspect is carefully considered
- Navigate key systems comfortably
- Work with precision to ensure information is complete, accurate and company policies are followed to contribute to continued company growth
Required Experience
- Experience in fine jewellery (required)
- Ideally experience in customer‑centric retail or sales roles
Compensation: Salary dependent on experience in London, with a 30% performance‑based quarterly bonus.
Key Performance Indicators
- Conversion rates
- Response times
- NPS
What we are looking for
- Team player who understands its importance
- Excellent verbal communicator
- Target‑motivated
- Strong ability to relate to others
- Empathy with genuine interest in others
- Control conversation while making others feel special and catered for
- Active listening skills
- Aware of body language
- Presentable and well‑mannered
- Unfazed by difficult situations, thinking on feet
- Responsible, reliable and reassuring presence
- Previous experience with jewellery brands and sales environments
- Strong multitasker thriving in fast‑paced environment
- Positive attitude adaptable to change
- Acute attention to detail
- Devotion to continuous learning and improvement
- Good knowledge of diamonds and gemstones
- Technology literate
- Passion for excellence and beauty
What we offer
- Option to become a part‑owner of the business
- Company pension
- 33 days holiday (incl. bank holidays), increasing by 1 day per year from second anniversary
- Cycle‑to‑work scheme
- Monthly socials
- Enhanced maternity policy for qualifying members
- Private health insurance
Jewellery Retail Assistant - Part Time in London employer: Rare Pink
At Taylor & Hart, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. Our commitment to employee growth is evident through our unique pathway to becoming a Design Consultant within 12–24 months, alongside generous benefits such as a company pension, private health insurance, and the opportunity to become a part-owner of the business. Join us to be part of a team that values excellence, innovation, and a passion for bespoke jewellery.
StudySmarter Expert Advice🤫
We think this is how you could land Jewellery Retail Assistant - Part Time in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Taylor & Hart's website and social media. Understand their products, values, and customer experience approach. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Jewellery Retail Assistant, you'll be interacting with customers all day. Role-play with friends or family to get comfortable with welcoming customers and guiding them through the consultation process. The more relaxed you are, the better!
✨Tip Number 3
Show off your passion for jewellery! Be ready to share your knowledge about diamonds and gemstones during the interview. If you've got any personal stories or experiences related to jewellery, bring them up! It’ll make you stand out as someone who truly cares about the craft.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows you’re keen on joining the Taylor & Hart team.
We think you need these skills to ace Jewellery Retail Assistant - Part Time in London
Some tips for your application 🫡
Show Your Passion for Jewellery:When writing your application, let your love for jewellery shine through! Share any experiences you have with fine jewellery and how they’ve shaped your understanding of customer service in this field.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your customer-centric approach and any relevant retail experience to show us you're the perfect fit!
Be Personable and Engaging:Remember, we’re looking for someone who can inspire excitement in our customers. Use a friendly tone in your application that reflects your ability to connect with people and make them feel special.
Follow Our Application Process:We encourage you to apply through our website for a smooth application experience. Make sure to double-check your application for accuracy and completeness before hitting send!
How to prepare for a job interview at Rare Pink
✨Know Your Gems
Brush up on your knowledge of diamonds and gemstones before the interview. Being able to discuss their qualities and differences will show your passion for jewellery and impress the interviewers at Taylor & Hart.
✨Practice Your Customer Engagement Skills
Since the role involves providing an exceptional customer experience, practice how you would warmly welcome customers and ask open questions. Role-playing with a friend can help you feel more confident in guiding customers through their journey.
✨Familiarise Yourself with Company Values
Take some time to understand Taylor & Hart's brand values and mission. Be ready to discuss how you can embody these values in your role and contribute to creating brand ambassadors out of every customer.
✨Showcase Your Team Spirit
As a Jewellery Retail Assistant, you'll be part of a team. Prepare examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to work well in a team will resonate with the interviewers.
