At a Glance
- Tasks: Welcome customers, assist in consultations, and support the sales team in a vibrant jewellery store.
- Company: Taylor & Hart, a bespoke jeweller focused on custom engagement and wedding rings.
- Benefits: Competitive salary, performance bonuses, 33 days holiday, and private health insurance.
- Other info: Opportunity for career growth to Design Consultant within 12-24 months.
- Why this job: Join a creative team and help customers create their dream jewellery pieces.
- Qualifications: Experience in fine jewellery and customer service is essential.
The predicted salary is between 12000 - 15000 € per year.
Taylor & Hart is an e‑commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high‑quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience. The role is to provide customers with an industry‑leading consultation experience, building knowledge in 3D design, jewellery, diamonds, gemstones, and company processes while assisting the sales team. There is no individual sales target; the long‑term goal is becoming a Design Consultant within 12–24 months.
Main Responsibilities
- Warmly invite and welcome customers to the store
- Assist in qualifying walk‑in customers
- Work with the wider team on visual merchandising implementation
- Conduct wedding ring (and eventually engagement ring) consultations
- Ensure all products are displayed correctly in line with guidelines
- Process sales in store efficiently and smoothly
- Assist with any after‑care services, from booking in to handling face‑to‑face after‑care bookings
- Assist in the opening and closing procedure and frequent shop‑floor walks during the day
- Follow all store policies and procedures
- Understand loss prevention and health and safety procedures
- Provide support to the wider sales team when requested
- Phone customers to confirm attendances on the day and following day (if not already confirmed)
- Inspire excitement with every customer, confidently guiding them through the Taylor & Hart journey and ensuring each becomes a brand ambassador
- Ask open questions to make customers comfortable and understand their needs
- Educate customers on products and services, answering any questions about the brand and policies
- Collaborate with the wider sales team to ensure every product aspect is carefully considered
- Navigate key systems comfortably
- Work with precision to ensure information is complete, accurate and company policies are followed to contribute to continued company growth
Required Experience
- Experience in fine jewellery (required)
- Ideally experience in customer‑centric retail or sales roles
Compensation: Salary dependent on experience in London, with a 30% performance‑based quarterly bonus.
What we are looking for
- Team player who understands its importance
- Excellent verbal communicator
- Target‑motivated
- Strong ability to relate to others
- Empathy with genuine interest in others
- Control conversation while making others feel special and catered for
- Active listening skills
- Aware of body language
- Presentable and well‑mannered
- Unfazed by difficult situations, thinking on feet
- Responsible, reliable and reassuring presence
- Previous experience with jewellery brands and sales environments
- Strong multitasker thriving in fast‑paced environment
- Positive attitude adaptable to change
- Acute attention to detail
- Devotion to continuous learning and improvement
- Good knowledge of diamonds and gemstones
- Technology literate
- Passion for excellence and beauty
What we offer
- Option to become a part‑owner of the business
- Company pension
- 33 days holiday (incl. bank holidays), increasing by 1 day per year from second anniversary
- Cycle‑to‑work scheme
- Monthly socials
- Enhanced maternity policy for qualifying members
- Private health insurance
Jewellery Retail Assistant - Part Time employer: Rare Pink
At Taylor & Hart, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. Our commitment to employee growth is evident through our unique pathway to becoming a Design Consultant within 12–24 months, alongside generous benefits such as a company pension, private health insurance, and 33 days of holiday that increase with tenure. Join us to be part of a team that values innovation, customer experience, and personal development in the bespoke jewellery industry.
StudySmarter Expert Advice🤫
We think this is how you could land Jewellery Retail Assistant - Part Time
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Taylor & Hart's website and social media. Understand their products, values, and customer experience approach. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Jewellery Retail Assistant, you'll be interacting with customers all day. Role-play with a friend or family member to get comfortable with guiding conversations and asking open questions that make customers feel at ease.
✨Tip Number 3
Show off your passion for jewellery! Whether it's sharing your favourite pieces or discussing trends in the industry, let your enthusiasm shine through. This will not only impress the interviewers but also help you stand out as a potential brand ambassador.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Jewellery Retail Assistant - Part Time
Some tips for your application 🫡
Show Your Passion for Jewellery:When writing your application, let your love for jewellery shine through! Share any experiences you have with fine jewellery, whether it's personal or professional. We want to see that you're genuinely excited about the role and the products we offer.
Tailor Your Application:Make sure to customise your application to fit the job description. Highlight your customer service skills and any relevant experience in retail or sales. We appreciate when candidates take the time to connect their background to what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We value good communication skills, so make sure your writing reflects that. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Taylor & Hart team!
How to prepare for a job interview at Rare Pink
✨Know Your Stuff
Make sure you brush up on your knowledge of jewellery, especially diamonds and gemstones. Familiarise yourself with Taylor & Hart's offerings and the bespoke process. This will help you answer questions confidently and show your passion for the industry.
✨Customer-Centric Mindset
Since this role is all about providing an exceptional customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to discuss how you can inspire excitement and make customers feel special during their consultations.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Show that you can control the conversation while making others feel heard. This is crucial in understanding customer needs and ensuring they have a great experience with Taylor & Hart.
✨Show Your Team Spirit
Taylor & Hart values collaboration, so be prepared to talk about your experiences working in a team. Share how you've supported your colleagues in the past and how you can contribute to the wider sales team. A positive attitude and a willingness to learn will go a long way!
