Account Manager

Raptor exists to bridge the gap between brands and the real lives of young people. We are a multidisciplinary marketing agency operating at the intersection of where youth meets culture. In today’s ever-evolving cultural landscape, young audiences expect more from the companies they engage with. Authenticity is non-negotiable, and therefore brands must speak to youth culture in ways that resonate both deeply and accurately. At Raptor, we support our clients by tapping into the real voices and lived experiences of young people worldwide. With a global insight network of over 10,000 young individuals, we are always in touch with an ever-evolving youth landscape, allowing us to decode what engages and motivates young audiences, ensuring every campaign resonates personally, collectively, and culturally. We design work that meets young people where they are—online, on campus, and in real life.

Headquartered in the UK, with teams in Europe and North America, we partner with global culture-led companies to build campaigns that drive relevance and long-term impact.

About You

You will understand integrated campaigns and the marketing mix, and have experience developing, creating, and deploying marketing campaigns in line with a campaign’s creative direction and vision. You will be up to date with the latest trends and best practices, especially for the youth and student audience, and able to adapt quickly. You’ll be comfortable working in a fast-paced environment, balancing multiple projects and clients, bringing energy, fresh ideas, solutions to problems, and spotting angles to build relationships with existing and potential clients.

The Role

This hands-on role works across a range of clients, predominantly office-based within Raptor’s client services account team, but also involves field work such as on-campus events, live events, shoots, and roadshows. You will manage a team of 2 (potentially more) Account Executives, bridge the gap between client and agency, ensuring campaigns are planned and delivered to a high specification, and driving account growth. You will report directly to agency Directors and will be a key component in driving the agency forward via excellent account management skills. You support and sometimes lead client accounts, taking responsibility for the client-agency relationship. You will work from home and office but also during live-event times, managing workloads effectively during busy periods. You ensure profitability and growth of incumbent client accounts, manage performance and professional development of junior members, support the Line Manager in developing account growth opportunities, respond to pitch opportunities and briefs through research, brainstorming and proposal writing, present to clients from pitches and proactive proposals to weekly/monthly reports and campaign evaluations, track campaign spend, reconcile budgets, bill clients, request payments timely, and communicate content from client activity for internal marketing requirements and showcase Raptor’s unique approach.

Experience

Minimum of 2 years agency experience, preferably with an experiential or event-based agency working with consumer clients. Ideally some experience with youth brands. Experience managing and developing at least one person, experience in managing clients directly across multiple accounts and brands, understanding of the student industry and lifestyle, experience within a promotional staffing function (briefing, managing, reporting), experience managing social media within a client campaign and working with other agencies, understanding of linking digital and physical to benefit campaigns.

Key Competencies

• Process – bringing tested agency account processes to streamline services.
• Attention to detail – meticulous proposals, presentations, reports, budgets.
• Organised – thorough communications and activities instilling confidence in clients, peers and managers.
• Relationship builder – proactive connection building with clients, media, partners, suppliers.
• Creativity – innovative approaches and thinking outside the box.
• Writer – exceptional writing skills, clear concise communication.
• Socially savvy – strong understanding of social media and latest trends.
• Positivity – positive energy encouraging and uplifting the team, clients, suppliers.
• Confidence – willing to offer thoughts, speak up, communicate views.
• Balanced – strong work-life balance, personal interests, hobbies, strong social network.

Benefits

• 24 days holiday per year
• Pension scheme
• Bonus scheme
• Vitality Health
• New business incentives scheme
• Annual summer & Christmas parties
• Team building & agency activities
• Discounts on local & national brands/businesses

Contract & Salary

Permanent with immediate start. Salary: £35,000 - £45,000 pro rata, depending on experience.