Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead strategic delivery and client engagement across digital marketing and quality assurance.
- Company: Dynamic global company focused on digital transformation and customer experience.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Drive excellence in a fast-paced environment and make a real impact on client success.
- Qualifications: 5+ years in digital marketing or quality management with strong leadership skills.
- Other info: Join a diverse team and enhance your career in a supportive culture.
The predicted salary is between 54000 - 84000 ÂŁ per year.
About the Role
We are seeking a highly experienced Account Delivery Lead to oversee strategic delivery and client engagement across Digital Marketing, Quality as a Service (QaaS), Product Validation, Market Studies, and Customer Experience Operations. Based in Singapore, this leader will drive excellence across APAC, EMEA, and the Americas, managing multi-functional teams and ensuring high-quality performance across voice and chat-based contact centres. The ideal candidate combines deep expertise in quality leadership, Six Sigma methodologies & data-driven insights using Google Looker Studio, Tableau, and Power BI.
Key Responsibilities
- Account & Delivery Leadership
- Lead end-to-end delivery and account management for key global clients across multiple regions.
- Ensure service delivery excellence across all engagements, meeting agreed KPIs, SLAs, and business outcomes.
- Oversee cross-functional teams covering digital marketing, quality assurance, market insights, and customer experience.
- Drive consistent alignment between delivery operations and client strategic goals.
- Client & Stakeholder Management
- Serve as the strategic partner and primary escalation point for senior client stakeholders.
- Build long‑term client relationships through trust, transparency, and proactive engagement.
- Manage regional stakeholder alignment across APAC, EMEA, and the Americas.
- Quality Leadership – Contact Centre (Voice & Chat)
- Lead quality assurance programs for customer support operations across voice, chat, and digital channels.
- Develop and implement Quality as a Service (QaaS) frameworks to monitor and enhance agent performance, accuracy, empathy, and compliance.
- Establish quality scorecards, performance metrics, and feedback loops for continuous service improvement.
- Partner with operations, training, and product teams to address systemic quality issues and drive operational efficiency.
- Conduct regular Six Sigma–based process improvement projects (DMAIC) to identify root causes and eliminate defects in service delivery.
- Data Analytics & Reporting
- Use Google Looker Studio, Tableau, and Power BI to design dashboards and visualize real‑time performance insights.
- Transform complex data into actionable insights for business leaders and clients.
- Define and automate reporting mechanisms for quality, productivity, and customer satisfaction.
- Leverage data analytics to identify customer behaviour trends, agent performance gaps, and process bottlenecks.
- Business Development & Strategic Growth
- Drive account expansion through value‑added insights, innovative solutions, and digital transformation initiatives.
- Collaborate with sales and pre‑sales teams on proposals, RFPs, and client pitches.
- Support contract renewals and negotiation to ensure long‑term account profitability.
- Operational Excellence
- Establish governance frameworks for delivery, quality, and risk management.
- Standardize best practices across markets and service lines to ensure operational consistency.
- Promote continuous improvement through benchmarking, Six Sigma projects, and customer feedback analysis.
- Leadership & Mentorship
- Lead, coach, and inspire global delivery and quality teams.
- Build domain and analytical capabilities across teams through structured training programs.
- Foster a high‑performance, data‑driven, and customer‑centric culture.
Qualifications & Experience
Must Have:
- Bachelor’s or Master’s degree in Business, Engineering, Marketing, or related field.
- Minimum 5 years of experience in digital marketing, customer experience operations, product validation, or quality management.
- Proven experience leading contact centre quality operations (voice and chat).
- Deep understanding of Six Sigma methodologies (Green/Black Belt preferred).
- Advanced proficiency in Google Looker Studio, Tableau, and Power BI for performance analytics and visualization.
- Strong record of managing multi‑regional stakeholders across APAC, EMEA, and the Americas.
- Exceptional client management, communication, and presentation skills.
- Experience managing large‑scale, multi‑million‑dollar accounts.
Preferred:
- Experience with Quality as a Service (QaaS) frameworks and digital transformation programs.
- Familiarity with AI‑driven analytics, CX automation, or voice/chatbot quality evaluation.
- Certifications in Lean, Six Sigma Black Belt, or PMP.
Senior Operations Manager - QaaS & Digital Marketing employer: RAPSYS TECHNOLOGIES PTE. LTD.
Contact Detail:
RAPSYS TECHNOLOGIES PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager - QaaS & Digital Marketing
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in digital marketing or operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to quality assurance and customer experience. This way, you can tailor your answers to show how you can drive excellence in their operations.
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used tools like Google Looker Studio or Tableau in past roles. Bring examples of how your insights led to improved performance or client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Operations Manager - QaaS & Digital Marketing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Operations Manager. Highlight your experience in digital marketing, quality management, and client engagement. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your leadership in quality assurance and data analytics that demonstrate your expertise.
Showcase Your Data Skills: Since we’re all about data-driven insights, make sure to highlight your proficiency in Google Looker Studio, Tableau, and Power BI. Give us examples of how you've used these tools to drive performance improvements in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RAPSYS TECHNOLOGIES PTE. LTD.
✨Know Your Stuff
Make sure you brush up on your knowledge of digital marketing, QaaS, and customer experience operations. Familiarise yourself with the latest trends and tools like Google Looker Studio, Tableau, and Power BI. Being able to discuss these topics confidently will show that you're not just a candidate, but a potential leader in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams and managed client relationships in the past. Think about specific situations where you drove operational excellence or implemented Six Sigma methodologies. This will help demonstrate your ability to lead multi-functional teams and ensure high-quality performance.
✨Data is Your Best Friend
Since this role involves a lot of data analytics, be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of dashboards you've created or insights you've derived from data analysis. This will highlight your analytical skills and your ability to transform complex data into actionable insights.
✨Engage with the Interviewers
Don't just wait for questions; engage with your interviewers. Ask them about their current challenges in client engagement or quality assurance. This shows that you're proactive and genuinely interested in the role and the company. Plus, it gives you a chance to showcase your problem-solving skills right off the bat!
