At a Glance
- Tasks: Create memorable experiences for visitors through engaging interactions and support.
- Company: Join a multi-award-winning company with a people-first culture.
- Benefits: Enjoy competitive pay, discounts, wellness programmes, and career growth opportunities.
- Other info: Flexible hours with opportunities to work in a dynamic environment.
- Why this job: Be the friendly face that makes every visitor's day unforgettable.
- Qualifications: Outgoing personality, excellent communication skills, and a passion for customer service.
The predicted salary is between 16 - 16 £ per hour.
- Visitor Experience Host
- London | £16.00 per hour
Do you have a natural flair for connecting with people? Are you outgoing, enthusiastic and passionate about creating memorable experiences?
We are looking for a confident and personable
Visitor Experience Host to join our team at a prestigious visitor attraction in London.
Contract type
Full-time, permanent
Hours
35 hours per week
Working days
5 days out of 7, including weekends and bank holidays. The attraction operates seven days a week.
Shifts
Predominantly 9am–6pm, with occasional evening and early morning shifts to support events.
Hourly rate
£16.00 per hour
What will you be doing?
- Be a welcoming, visible and engaging presence, creating fantastic first impressions for every visitor.
- Bring the visitor experience to life through friendly interactions, enthusiasm and a genuine interest in helping people enjoy their visit.
- Engage confidently with visitors of all ages and backgrounds, making everyone feel welcome, comfortable and valued.
- Provide helpful information, answer questions and confidently guide visitors throughout their experience.
- Support families, children, older visitors and anyone requiring additional assistance, ensuring an inclusive and enjoyable experience for all.
- Keep visitors informed about timings, queues, access arrangements and important information.
- Manage visitor admissions in line with ticketing and access procedures.
- Anticipate visitor needs, take ownership of queries and find positive solutions to any challenges.
- Maintain a clean, organised and welcoming environment throughout the attraction.
- Follow health and safety procedures and support emergency protocols when required.
- Work collaboratively with colleagues to ensure a seamless experience and contribute to a positive team environment.
- You Will Ideally Have
- A warm, outgoing and approachable personality, with the confidence to strike up conversations and engage with visitors.
- A genuine passion for people and creating memorable customer experiences.
- Excellent communication skills and the ability to adapt your approach to different audiences.
- A positive, enthusiastic and can-do attitude, with a willingness to get involved and go the extra mile.
- Confidence working in a busy, visitor-facing environment where no two days are the same.
- The ability to remain calm, professional and solution-focused when dealing with questions or challenges.
- A proactive approach, with the confidence to use your initiative and anticipate visitor needs.
- A smart and professional appearance, with excellent interpersonal skills.
- The flexibility to work across a seven-day operation, including weekends and bank holidays.
Previous experience in customer service, hospitality, retail, tourism, visitor attractions, hotels or premium leisure environments would be advantageous.
Most importantly, we want someone who genuinely enjoys interacting with people.
You will also share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
What will you get?
- Financial Benefits: Exclusive travel and grocery discounts, cash rewards and life assurance.
- Future Security: Contributory pension scheme.
- Health & Wellbeing: Wellness programmes, Employee Assistance Programme and digital GP services.
- Career Growth: Extensive learning and development opportunities.
- Celebrate Excellence: Recognition through our WOW Awards for outstanding performance.
- Community Support: One paid day off each year to support a cause you care about.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland and globally.
As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards.
We are passionate about creating inclusive workplaces where everyone feels valued, supported and empowered to thrive.
We are also proud to be a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs.
Find out more about us and our values at www. rapportservice. com.
Visitor Experience Host - 35 hours employer: Rapportservice
Rapportservice in Edinburgh is an exceptional employer that prioritises employee growth and development within a vibrant work culture. With a focus on luxury service standards, team members are encouraged to enhance their skills through training and collaboration, all while enjoying the unique advantages of working in a historic and culturally rich city. Join us to be part of a dedicated team that values excellence and fosters a supportive environment for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Host - 35 hours
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapportservice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapportservice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Visitor Experience Host - 35 hours
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapportservice:Your cover letter is your chance to shine! Tell us why you want to work at Rapportservice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapportservice!
How to prepare for a job interview at Rapportservice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
