At a Glance
- Tasks: Support a leading tech company by providing exceptional reception services across multiple London locations.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and ongoing career development opportunities.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Thrive in a dynamic environment while building relationships and delivering top-notch service.
- Qualifications: Confident, adaptable individuals with strong communication skills and a positive attitude.
The predicted salary is between 29000 - 29000 £ per year.
Join our team as a Dedicated Network Receptionist, supporting a globally recognised leader in innovation and technology across an impressive portfolio of London locations. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building relationships, and takes pride in delivering exceptional service wherever they go.
As a valued member of our Network team, you'll have the opportunity to work across multiple sites throughout London, each offering a unique environment and experience. Acting as a key support function, you'll help ensure seamless operational continuity by providing cover for holidays, training, lunches, and occasional unforeseen absences. Flexibility is essential, as the role may occasionally require evening or bank holiday support.
We're looking for a confident, adaptable, and service-focused individual who enjoys variety and can quickly build rapport with colleagues, clients, and visitors alike. In return, you'll gain exposure to a diverse and prestigious workplace portfolio, benefit from ongoing development opportunities, and become part of a collaborative team that values hard work, celebrates success, and supports one another every step of the way.
This position is subject to returning to our Network Team as a Corporate Mobile Receptionist covering multiple clients, where required.
- Type of Contract: Full-time, Permanent
- Hours: 40 hours per week (shift rota basis; 8 AM and 7 PM, Monday to Friday)
- Salary: £29,000 per annum
- Travel: Travel to regional offices may be required
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Key Responsibilities
- Develop a strong understanding of each building within the client’s portfolio to support flexible coverage.
- Maintain a flexible, can-do attitude across all tasks and locations.
- Anticipate and respond to the needs of clients and visitors.
- Oversee meeting room bookings and ensure they are correctly booked out and turned over.
- Greet and assist all guests and visitors with professionalism and courtesy.
- Provide consistently high standards of service delivery.
- Work proactively and efficiently to ensure timely and reliable support.
- Manage emails and phone calls promptly and professionally.
What We’re Looking For
- Someone who lives our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Bring a confident, upbeat approach and adapt quickly while building rapport with ease.
- Engage comfortably with all stakeholders through a positive, outgoing manner.
- Take pride in presentation and demonstrate strong interpersonal skills.
- Show strong digital and communication skills with polished written, verbal, phone and email etiquette.
- Work with self‑motivation managing tasks independently and staying on top of workload effectively.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.
Dedicated Network Receptionist in London employer: Rapportservice
Rapportservice in Edinburgh is an exceptional employer that prioritises employee growth and development within a vibrant work culture. With a focus on luxury service standards, team members are encouraged to enhance their skills through training and collaboration, all while enjoying the unique advantages of working in a historic and culturally rich city. Join us to be part of a dedicated team that values excellence and fosters a supportive environment for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Network Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapportservice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapportservice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dedicated Network Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapportservice:Your cover letter is your chance to shine! Tell us why you want to work at Rapportservice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapportservice!
How to prepare for a job interview at Rapportservice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
