At a Glance
- Tasks: Be the welcoming face of our workplace, delivering exceptional service to every visitor.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Work 4 days a week with excellent career growth potential.
- Why this job: Make memorable first impressions and thrive in a dynamic, supportive environment.
- Qualifications: Customer service experience and a warm, outgoing personality are essential.
The predicted salary is between 36624 - 36624 £ per year.
We are excited to be recruiting for a Lobby Host to join our team and play a key role in delivering an exceptional front‑of‑house experience. As a Lobby Host, you'll be at the heart of the workplace experience, delivering memorable first impressions and exceptional customer service. You'll welcome visitors, support occupiers, and work with your team to create a professional, seamless, and engaging environment.
Type of Contract: Full-time, Permanent
Hours: 40 per week
Working Days: 4 days a week
Shifts: 7am – 6pm or 8am – 7pm (10 hours working) – 1 hour unpaid lunch – 2 x 30 paid breaks
Salary: £36,624 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Be the face of the workplace, delivering a warm, professional, and memorable welcome to every visitor.
- Create exceptional first impressions and ensure every guest receives a seamless, VIP experience.
- Guide and support visitors throughout their journey, providing information, assistance, and proactive service.
- Build positive relationships with occupiers, visitors, security teams, and key stakeholders.
- Manage visitor arrivals and access processes, ensuring a smooth and efficient experience.
- Take ownership of the lobby and reception areas, maintaining a welcoming and professional environment at all times.
- Anticipate needs, resolve queries, and confidently handle challenges to deliver outstanding customer service.
- Work collaboratively with colleagues to provide a consistently high standard of service and workplace experience.
- Contribute ideas and embrace new ways of working to continuously enhance the visitor experience.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Possess a warm, outgoing personality with the ability to build strong rapport with key stakeholders.
- Demonstrate excellent verbal and written communication skills in English.
- Be creative, proactive, organised, highly detail‑focused, process‑driven, and resourceful, with a positive, can‑do attitude.
- Be confident working independently as well as collaboratively within a larger team.
- Present yourself impeccably and display exceptional interpersonal skills.
- Bring genuine passion for delivering outstanding guest service in every interaction.
- Ideally have a minimum of one year of customer service experience in a similar role, such as front‑of‑house reception within a luxury hotel, premium airline, or corporate environment.
About Us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
Lobby Host employer: Rapportservice
At Rapport Guest Services, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises inclusion and employee wellbeing. As a Lobby Host, you'll enjoy a range of benefits including exclusive discounts, a contributory pension scheme, and extensive learning opportunities to support your personal and professional growth. Join us in creating memorable experiences while being part of a supportive team that celebrates excellence and encourages community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Lobby Host
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapportservice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapportservice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lobby Host
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapportservice:Your cover letter is your chance to shine! Tell us why you want to work at Rapportservice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapportservice!
How to prepare for a job interview at Rapportservice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
