At a Glance
- Tasks: Manage reservations, assist with training, and ensure excellent customer service.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Opportunities for personal growth and community involvement through paid volunteer days.
- Why this job: Work in a stunning location and develop your skills in a supportive team.
- Qualifications: Customer service experience and a positive, proactive attitude are essential.
The predicted salary is between 29000 - 30000 £ per year.
We have a great opportunity for an experienced reservations agent to join the Rapport family! You will be based at our Client's amazing location with beautiful views over Canary Wharf. They are one of the most recognised financial organisations in the world. You will join a diverse team across two locations within walking distance, giving you an amazing opportunity to learn and develop. Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.
Hours: 40 hrs per week / Monday-Friday / 8 hour shifts / Contracted hours: 08:00-18:00
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities:
- Answering telephone calls and responding to email requests
- Managing the booking process for the UK sites via the booking platform.
- To assist with training new joiners
- Adhere to all site procedures and standards
- Closely coordinate with the reception and catering teams and all other service providers
- General Administration duties
- Perform room checks
- Show responsibility for personal Health and Safety
- Ensuring reports information are gathered
- To share best practice, suggestions, ideas of service improvement and team innovations
- To carry out other duties or responsibilities that may from time to time be assigned by your manager.
- Occasional receptionist shifts as business needs require it.
- To ensure that all procedures and standards are met
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally have previous customer service experience
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
- Demonstrate the ability to work independently and manage own workload
About Us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Front of House Reservations Team Member employer: Rapportservice
Join Rapport Guest Services, where we prioritise a people-first culture and exceptional service standards in the heart of Canary Wharf. As a Front of House Reservations Team Member, you'll enjoy a vibrant work environment with diverse colleagues, ample learning opportunities, and a range of benefits including exclusive discounts, wellness programmes, and a contributory pension scheme. We celebrate excellence through WOW Awards and encourage community engagement with a paid day off for charitable causes, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Reservations Team Member
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapportservice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapportservice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Reservations Team Member
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapportservice:Your cover letter is your chance to shine! Tell us why you want to work at Rapportservice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapportservice!
How to prepare for a job interview at Rapportservice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
