Overview
Rapport is looking for an experienced and inspiring Account Manager to lead a high‑profile Front of House operation within a premium corporate environment. This is a senior operational leadership role responsible for delivering an exceptional workplace experience across a multi‑service account. The role combines strategic leadership, operational excellence, financial accountability and people development to ensure consistent high performance, innovation and outstanding client experience. You will lead a high‑performing team across multiple service areas, ensuring seamless service integration, operational consistency and continuous improvement.
Type of contract
Full‑time, Permanent
Hours
40 hours per week (Monday‑Friday, shift rota basis between 8 AM and 5 PM)
Salary
£58,000 – £63,000
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
- Secure Your Future: Benefit from a contributory pension scheme
- Health Matters: Access wellness programmes, Employee Assistance Programme and digital GP services
- Thrive Personally & Professionally: Excellent learning and development opportunities
- Celebrate Excellence: Recognition through WOW Awards
- Give Back: One paid volunteering day each year to support a cause important to you
Key Responsibilities
- Lead the overall Front of House operation, ensuring exceptional, seamless and consistent service delivery across all areas
- Build strong relationships with clients, stakeholders and key partners, acting as a trusted operational lead
- Drive service excellence through KPI and SLA management, audits and continuous improvement initiatives
- Champion innovation and enhance the customer journey through feedback, insight and service optimisation
- Oversee financial performance including budgets, payroll, purchasing compliance and cost management
- Lead, inspire and develop management teams and ambassadors, creating a positive and high‑performing culture
- Support recruitment, succession planning, training and engagement initiatives across the operation
- Maintain a visible, hands‑on leadership presence whilst ensuring full compliance with Health & Safety, security and company procedures
- Support the delivery of events, activations and workplace experience initiatives
- Deliver regular reporting, business reviews and performance updates to clients and senior stakeholders
The Ideal Candidate Will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have strong operational and project management skills
- Ideally have leadership experience within luxury hospitality, premium airlines, workplace experience or corporate environments
- Be passionate about delivering exceptional guest service
- Be adaptable, proactive, organised and solutions‑focused with a positive attitude
- Have excellent communication and stakeholder management skills
- Be confident building relationships with clients, VIPs and internal teams
About Us
Rapport Guest Services is a multi‑award‑winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK & Ireland, we combine a people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs.
