At a Glance
- Tasks: Coordinate daily office operations and create an exceptional workplace experience for all.
- Company: Join a leading creative technology company with a vibrant culture.
- Benefits: Enjoy 25 days holiday, discounts, wellness programs, and career development opportunities.
- Other info: Opportunity to make a real impact in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team that values creativity and collaboration in a modern workspace.
- Qualifications: Experience with MacPro, excellent interpersonal skills, and a proactive mindset are essential.
The predicted salary is between 24300 - 29700 £ per year.
We are looking for a Workplace Coordinator to join our Rapport team at our client's brand-new flagship office near Liverpool Street. Our client is a leading company in the creative technology industry, and their impressive new workspace is designed to welcome international visitors, host VIP guests and deliver high-profile events. This exciting new role offers the opportunity to help create an exceptional workplace experience for employees and visitors alike.
You will play a key role in ensuring the smooth day-to-day running of the office. From coordinating facilities and office services to supporting events, welcoming new starters and assisting with VIP visits, no two days will be quite the same. You will also be cross trained to provide reception cover when needed, making this a varied and hands-on opportunity for someone who enjoys being proactive, adaptable and delivering outstanding service.
Type of contract: Full-time, Permanent
Hours: 40 hours per week (Monday-Friday, from 8:30 AM to 5:30 PM, with flexibility as per business needs)
What will you get?
- Holiday allowance: Enjoy 25 days' annual leave (pro rata) plus bank holidays once you have been with us for two years.
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities
- Carry out daily office walkarounds to maintain high standards of presentation, identify facilities issues and coordinate timely resolutions.
- Support the smooth running of office facilities and services, responding to requests through Fresh Service and liaising with relevant teams and suppliers.
- Provide a warm, professional welcome to visitors and VIP guests, supporting reception operations, guest registration and access arrangements when required.
- Coordinate incoming deliveries, parcels and food orders, ensuring efficient distribution and keeping colleagues informed of any updates or delays.
- Support the onboarding experience for new starters, including welcome communications, office tours and coordinating building access passes.
- Monitor office supplies, conduct regular stock checks and assist with replenishment, supplier feedback and vendor research.
- Maintain accurate workplace records, including daily office headcount, visitor information and guest pass allocations.
- Assist with the planning, preparation and delivery of office events, VIP visits and special occasions, including event set-up and occasional agreed additional hours.
- Help create a welcoming and engaging workplace environment by coordinating colleague celebrations, office decorations and other team initiatives.
- Work collaboratively with the Receptionist, Operations Manager and wider onsite teams, providing flexible support across reception, office management and ad-hoc workplace activities.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Walk Tall, Innovative Spirit, Stronger Together.
- Have proven experience using MacPro (macOS) in a professional working environment, with the confidence to navigate systems and applications efficiently.
- Be outgoing, approachable and confident, with excellent interpersonal skills and a genuine passion for creating positive experiences.
- Bring a creative and proactive mindset, with the initiative to suggest improvements, embrace new ideas and find practical solutions.
- Demonstrate strong organisational skills, with the ability to prioritise competing demands, manage time effectively and adapt to changing business needs.
- Be a collaborative team player who is equally comfortable working independently, taking ownership of tasks and leading projects from start to finish.
- Have excellent communication skills, attention to detail and a professional approach when engaging with colleagues, visitors and stakeholders at all levels.
- Thrive in a dynamic, people-focused environment, enjoying a varied, hands-on role that involves moving around the workplace and responding confidently to new challenges.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.
Workplace Coordinator employer: Rapport
Rapport Guest Services is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. Located at the Canada Water site, team members benefit from a supportive environment that encourages growth through hands-on experience in service management and leadership. With a focus on collaboration and a commitment to delivering outstanding customer experiences, Rapport provides unique opportunities for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapport. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapport before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapport:Your cover letter is your chance to shine! Tell us why you want to work at Rapport specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapport!
How to prepare for a job interview at Rapport
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
