At a Glance
- Tasks: Welcome guests, manage helpdesk requests, and support a vibrant team in a charity environment.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, free lunch, wellness programs, and a contributory pension scheme.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Make a real difference while developing your skills in a supportive and dynamic workplace.
- Qualifications: Front-of-house experience, proactive attitude, and strong communication skills.
The predicted salary is between 18900 - 23100 £ per year.
We're looking for a Receptionist & Helpdesk Coordinator to join our close-knit team of three, supporting a well-respected charity and helping keep their workplace running smoothly. This part-time role blends front-of-house warmth with behind-the-scenes organisation.
You will be the friendly face who welcomes visitors, supports colleagues, and keeps helpdesk activity flowing, logging requests, coordinating tasks and ensuring everything is handled with care and accuracy. You'll work closely with the client's teams, building strong relationships and keeping communication clear so everyone feels supported.
Type of contract: Part-time, Permanent
Hours: 24 per week (Tuesday-Thursday; shift rota basis between 8 AM and 6 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, free lunch onsite.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities:
- Provide a warm, professional, and memorable welcome to all guests, clients, visitors, and building users, ensuring an exceptional first impression.
- Deliver outstanding front-of-house reception services, maintaining high standards of customer service at all times.
- Respond to stakeholder enquiries and requests efficiently, courteously, and proactively, ensuring timely resolution or escalation where required.
- Handle incoming and outgoing internal and external telephone calls in a professional and efficient manner.
- Enhance guest engagement by providing information, assistance, and a personalised service experience.
- Cover Service Desk duties as required, ensuring seamless support across both functions.
- Manage and maintain the helpdesk ticketing system, ensuring requests are logged accurately, monitored, actioned, and resolved within agreed service levels.
- Follow up on outstanding helpdesk requests, liaising with relevant teams to ensure timely completion and keeping stakeholders informed of progress.
- Coordinate meeting room bookings, ensuring rooms are prepared and catering requirements are arranged as requested.
- Assist in the preparation of weekly reports on helpdesk activity, highlighting key trends and performance metrics.
- Support the reception team by delivering refresher training and guidance for colleagues providing holiday and absence cover.
- Work collaboratively with internal teams and service partners to improve processes, enhance operational efficiency, and continuously improve service delivery.
- Maintain accurate records and administrative documentation in line with company procedures.
- Consistently uphold the organisation's standards for professionalism, presentation, confidentiality, and customer care.
- Identify opportunities to improve the customer journey and contribute to creating a positive, welcoming, and well-managed workplace environment.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Bring CAFM experience or feel confident learning new systems quickly.
- Have at least one year of front-of-house experience in a professional setting.
- Show a proactive, detail-focused approach to every task.
- Support the team with training, including refreshers for reception and the service desk.
- Be a positive team player who helps create a supportive workplace.
- Stay calm under pressure and handle busy moments with confidence.
- Be flexible and adaptable to changing needs.
- Use Excel comfortably and manage digital tasks with ease.
- Retrieve and handle data accurately for reporting and tracking.
- Work independently and collaboratively depending on what the day requires.
About the Company: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
Receptionist & Helpdesk Coordinator employer: Rapport
At Rapport, we pride ourselves on creating an exceptional workplace experience, and as a Floor Host Supervisor in the vibrant Canary Wharf, you'll be part of a dynamic team that values diversity and collaboration. We offer flexible working hours to accommodate client needs, alongside opportunities for personal and professional growth within a supportive environment. Join us to not only enhance your career but also to contribute to a culture that prioritises employee well-being and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist & Helpdesk Coordinator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Rapport and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Rapport and let us see your personality shine through!
We think you need these skills to ace Receptionist & Helpdesk Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Rapport.
Get Familiar with Our Brand:Before applying, take some time to learn about Rapport and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Rapport
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Rapport.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Rapport will surely appreciate.
