Job Introduction
We are seeking a highly professional and personable Receptionist to join one Rapport's prestigious clients. As the first point of contact, you will play a key role in creating a welcoming, efficient, and secure environment for all visitors, employees, and contractors.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 8 AM and 5 PM)
Salary: £34,000 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities
- Stand to greet all guests/ visitors, ensure eye contact is made and provide a warm welcome.
- Escort guests where required, ensuring smooth transitions between team members at each stage of their journey.
- Aim to provide an update to any visitors waiting for verification in reception every five minutes.
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
- Take full ownership of the entire reception area ensuring the highest possible standards at all times and that all issues are reported immediately.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- I am an up-beat individual with integrity and a can-do attitude.
- I am passionate about delivering great service and take responsibility for my contribution to the team.
- I have a natural warmth and energetic, engaging personality.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.
We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at
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Office Coordinator employer: Rapport
Rapport Guest Services is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. Located at the Canada Water site, team members benefit from a supportive environment that encourages growth through hands-on experience in service management and leadership. With a focus on collaboration and a commitment to delivering outstanding customer experiences, Rapport provides unique opportunities for personal and professional advancement.
