At a Glance
- Tasks: Create memorable experiences for colleagues and visitors through exceptional service and warm engagement.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Dynamic environment with a commitment to inclusion and career growth.
- Why this job: Be the face of the workplace and make every interaction unforgettable.
- Qualifications: 1 year of experience in a similar role and excellent communication skills.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Welcome Host to join Rapport who can bring energy, warmth, and exceptional service to every interaction. As the first point of contact for colleagues and visitors, you will create memorable experiences through friendly face-to-face engagement, proactive communication, and a genuine passion for customer service. Your role is essential; you will set the tone for the entire workplace from the moment someone walks through the door.
As a Welcome Host, you will take ownership of your area, anticipating needs before they arise and ensuring every touchpoint is seamless, consistent, and delivered with care. You will be knowledgeable, courteous, and confident in providing support, helping visitors and colleagues feel informed, supported, and truly welcomed. This is your opportunity to be the face of the workplace and make every experience one to remember.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday - Friday, shift rota basis between 7 AM – 7 PM with some flexibility as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you are passionate about
Main responsibilities
- Deliver an exceptional workplace experience for every colleague and visitor, creating memorable moments through thoughtful, high-quality service.
- Coordinate with colleagues to ensure visitors are welcomed promptly, helping each guest feel comfortable, valued, and well-supported from the moment they arrive.
- Handle general phone enquiries with professionalism, answering questions, providing guidance, and directing calls where needed.
- Actively listen and use insights to understand the needs of colleagues and clients, confidently escalating feedback to help enhance and evolve our services.
- Prepare meeting rooms to a high standard, ensuring they are clean, well-maintained, fully functional, and coordinating with other teams to address any issues quickly and efficiently.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- A proactive, can-do attitude with a drive to find smarter, more efficient ways of working.
- Ideally 1 year's experience within a similar position.
- Excellent verbal and written communication skills, with the ability to engage professionally at all levels.
- Strong interpersonal skills, approachable, engaging, and highly collaborative.
- Exceptionally organised, with great attention to detail and effective time-management.
- Confident using Microsoft Office applications, including Excel, Word, PowerPoint, Planner, Power Apps, and Outlook.
- A customer-focused mindset with a genuine passion for delivering outstanding hospitality.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Welcome Host in London employer: Rapport
At Rapport, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values energy, warmth, and outstanding service. As a Welcome Host, you'll enjoy a range of benefits including exclusive discounts, wellness programmes, and extensive learning opportunities, all while making a meaningful impact as the first point of contact for colleagues and visitors. Join us in creating memorable experiences and thrive in a supportive environment that celebrates excellence and community involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Rapport and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Welcome Host, you'll be the face of the workplace. Role-play common scenarios with friends or family to boost your confidence in engaging with visitors and colleagues.
✨Tip Number 3
Be proactive during your interview! Think of ways you can anticipate needs and create memorable experiences for guests. Share specific examples from your past experiences that highlight your customer service skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Rapport team and ready to bring that energy and warmth we’re looking for!
We think you need these skills to ace Welcome Host in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can bring warmth and energy to the role.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention specific examples of how you've created memorable experiences in previous roles, as this will resonate with us and show you understand what it means to be a Welcome Host.
Show Off Your Skills:We’re looking for excellent communication skills and a proactive attitude. Use your written application to demonstrate these qualities. Share instances where you’ve effectively engaged with others or solved problems, as this will help us see your potential.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Rapport
✨Know Your Company
Before the interview, take some time to research Rapport and its values. Understanding their commitment to exceptional service and inclusion will help you align your answers with what they’re looking for. This shows genuine interest and can set you apart from other candidates.
✨Showcase Your Customer Service Skills
As a Welcome Host, your ability to create memorable experiences is key. Prepare examples from your past experiences where you went above and beyond for a customer or colleague. Highlighting these moments will demonstrate your passion for hospitality and your proactive approach.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also reflects your ability to engage with visitors and colleagues effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult visitor or a last-minute meeting request. Think through potential scenarios in advance and outline your approach. This will help you demonstrate your problem-solving skills and your ability to remain calm under pressure.
