At a Glance
- Tasks: Lead a team to create unforgettable guest experiences and inspire service excellence.
- Company: Award-winning law firm known for exceptional hospitality and guest satisfaction.
- Benefits: Monday to Friday schedule, creative freedom, and a supportive work environment.
- Other info: Join a dynamic team where your ideas are valued and rewarded.
- Why this job: Make a real impact by crafting memorable moments for guests every day.
- Qualifications: Strong leadership skills and a passion for outstanding customer service.
The predicted salary is between 29700 - 36300 £ per year.
Are you someone who loves creating unforgettable guest experiences, the kind people talk about long after they've left? And do you get a buzz from having the freedom and resources to bring big ideas to life? If so, you're going to love this...
Our client is one of the most respected law firms in the city, known for seriously impressive hospitality. They've even won awards for it! From the moment guests arrive to the moment they leave, our Rapport team makes every interaction feel smooth, thoughtful and genuinely memorable. Creating those "WOW" moments aren't just encouraged, it's part of the job and, of course, you'll be rewarded for this.
We're now looking for a Service Excellence Manager to lead our award-winning team, someone who can inspire, motivate and push the service even further. You'll be the face of the reception team, spending your time where it matters most: with guests, supporting colleagues and making every arrival feel special. You'll have the freedom and support to try fresh ideas and create experiences people won't forget. This is a role for a true people person who'd rather be out on the floor than tucked away in an office.
If this sounds like your kind of challenge, it might just be the perfect match. And the best part?... you get to do all of this Monday to Friday.
Service Excellence Manager in London employer: Rapport
At Rapport, we pride ourselves on creating an exceptional workplace experience, and as a Floor Host Supervisor in the vibrant Canary Wharf, you'll be part of a dynamic team that values diversity and collaboration. We offer flexible working hours to accommodate client needs, alongside opportunities for personal and professional growth within a supportive environment. Join us to not only enhance your career but also to contribute to a culture that prioritises employee well-being and satisfaction.
